1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website. They help websites function properly, improve user experience, and provide information to website owners. Cookies can be "persistent" (remaining on your device for a set period or until manually deleted) or "session" cookies (deleted when you close your browser).
While browsing our mindfulness and therapy platform, SereneMind may place cookies on your device to ensure secure access, remember your preferences, and understand how you interact with our wellness resources.
2. How We Use Cookies
We use cookies to enhance your experience on SereneMind by:
- Ensuring the secure and proper functioning of our website and therapy booking systems
- Remembering your account preferences, language settings, and accessibility options
- Anonymously tracking website usage to improve content, navigation, and mental health resources
- Delivering personalized meditation recommendations and wellness tips
- Monitoring security and preventing unauthorized access to your private session data
Privacy First: We do not use cookies to collect sensitive mental health information without your explicit consent. All therapeutic data is encrypted and stored separately from cookie data in compliance with HIPAA and GDPR standards.
3. Types of Cookies We Use
| Cookie Category | Purpose | Duration |
|---|---|---|
| Essential | Required for core functionality: authentication, session management, security verification, and booking confirmations. | Session to 30 days |
| Analytical | Anonymously tracks page views, session duration, and feature usage to improve our mindfulness programs and website performance. | 13 months |
| Functional | Remembers user preferences such as selected meditation categories, audio volume, text size, and accessibility settings. | d>1 year|
| Marketing | Used with consent to deliver relevant wellness content, retargeting ads, and partner offers. Can be disabled at any time. | 180 days |
4. How to Manage Cookies
You have full control over the cookies we place on your device. You can manage your preferences through:
- Cookie Preference Center: Click "Cookie Settings" in our footer to customize which non-essential cookies you accept.
- Browser Settings: Most browsers allow you to block, delete, or manage cookies. Instructions vary by browser:
Chrome: Settings > Privacy and Security > Cookies
Safari: Preferences > Privacy > Manage Website Data
Firefox: Options > Privacy & Security > Cookies and Site Data
Edge: Settings > Cookies and Site Permissions
Note: Disabling essential cookies may prevent certain features like therapy booking, secure login, and personalized meditation plans from functioning properly.
5. Third-Party Cookies
We partner with trusted third-party services to enhance our platform. These services may set their own cookies in accordance with their privacy policies:
- Analytics Providers: Google Analytics (anonymized), Fathom Analytics
- Payment Processing: Stripe, PayPal (PCI-DSS compliant)
- Video Conferencing: Zoom (for remote therapy sessions)
- Content Delivery: Cloudflare, AWS CloudFront
Third-party cookies are subject to their respective privacy policies and legal compliance frameworks. We do not sell or share your personal health information with third parties for advertising purposes.
6. Updates to This Policy
We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our operational practices. When we make significant changes, we will notify you via email or through a prominent notice on our website. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.
We encourage you to review this policy regularly to stay informed about how we protect your data and support your mental wellness journey.
7. Contact Us
If you have questions about our use of cookies, your privacy rights, or how SereneMind handles your data, please contact our Privacy & Compliance Team:
- Email: privacy@serenemind.com
- Address: 123 Wellness Avenue, Suite 400, Austin, TX 78701
- Phone: (555) 867-5309
You may also submit a data access or deletion request through your account settings under "Privacy & Data Controls." We will respond to all legitimate requests within 30 days as required by applicable privacy laws.