Privacy Policy

1. Overview

At SereneMind ("we", "our", or "us"), your mental health, privacy, and trust are our highest priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile applications, therapy services, and related platforms (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

We collect information to provide safe, personalized, and effective mental health support. This includes:

2.1 Information You Provide

• Account Details: Name, email, phone number, date of birth, and password.
• Health & Wellness Data: Mood logs, meditation preferences, therapy goals, session notes, and self-reported mental health information.
• Communications: Messages to therapists, support tickets, or feedback forms.
• Payment Information: Billing address and payment details processed securely by third-party processors. We do not store full credit card numbers.

2.2 Automatically Collected Information

• Usage Data: Pages visited, session duration, feature interactions, and device performance metrics.
• Device & Network Data: IP address, browser type, operating system, unique device identifiers, and approximate location.
• Cookies & Tracking: Essential cookies for authentication, preference cookies for personalization, and analytics cookies for service improvement.

3. How We Use Your Information

We use collected data solely to enhance your mental wellness journey and maintain a secure platform:

• Provide, personalize, and improve meditation, therapy, and wellness programs.
• Facilitate secure communication between you and licensed therapists.
• Process payments and manage account subscriptions.
• Send service updates, appointment reminders, and wellness tips (you may opt out of marketing emails).
• Monitor platform security, prevent fraud, and comply with legal obligations.
• Analyze aggregate, anonymized usage trends to develop new features.

4. Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share data only in the following limited circumstances:

• Service Providers: Trusted third parties who assist with hosting, payment processing, analytics, and customer support. They are contractually bound to use data only for specified purposes and maintain strict confidentiality.
• Therapy Network: Licensed mental health professionals on our platform access only the information necessary to provide clinical care, in compliance with professional ethics and applicable laws.
• Legal Requirements: When required by law, court order, or government request, or to protect the rights, safety, and property of SereneMind and its users.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as a business asset, with continued privacy obligations.

5. Data Security

Protecting your sensitive information is critical. We implement industry-leading safeguards including:

• End-to-end encryption for therapy sessions and personal messages.
• AES-256 encryption for data at rest and TLS 1.3 for data in transit.
• Strict access controls, multi-factor authentication, and regular security audits.
• Regular employee training on data privacy and mental health confidentiality.

While we strive to use commercially acceptable means to protect your data, no electronic transmission or storage system is 100% secure. You retain responsibility for keeping your account credentials confidential.

6. Your Rights & Choices

Depending on your location, you may have the following rights under GDPR, CCPA/CPRA, and other applicable privacy laws:

• Access & Portability: Request a copy of your personal data in a machine-readable format.
• Correction: Update or amend inaccurate information via your account settings or by contacting support.
• Deletion: Request erasure of your data, subject to legal retention obligations.
• Opt-Out: Unsubscribe from marketing communications at any time or manage cookie preferences in your browser.
• Restrict/Withdraw Consent: Limit processing or withdraw consent where applicable, without affecting the lawfulness of prior processing.

To exercise these rights, contact our Data Protection Officer using the details in Section 10. We will respond within 30 days as required by law.

7. Children's Privacy

SereneMind is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 16, we will take immediate steps to delete it. Parents or guardians who believe their child has provided personal information should contact us immediately for assistance.

8. International Data Transfers

Your information may be processed in countries other than your country of residence. We ensure that international transfers comply with applicable data protection laws by using Standard Contractual Clauses, adequacy decisions, or equivalent safeguards to maintain the confidentiality and security of your data.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes via email or a prominent notice on our platform at least 30 days before the update takes effect. Continued use of our Services after the effective date constitutes acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

• Email: privacy@serenemind.com
• Data Protection Officer: dpo@serenemind.com
• Phone: +1 (800) 555-0199 (Mon–Fri, 9 AM – 6 PM EST)
• Mail: SereneMind Inc., Attn: Privacy Team, 123 Wellness Blvd, Suite 400, San Francisco, CA 94105, USA

For clinical emergencies or immediate mental health support, please contact local emergency services or a crisis hotline in your region. SereneMind does not provide emergency medical services.