Emergency Disclaimer: SereneMind is not an emergency service. If you or someone you know is in immediate danger, please call your local emergency services (e.g., 911 or 988 in the US) or go to the nearest emergency room immediately.
1. Information You Provide Directly
We collect information that you voluntarily share when using our platform, creating an account, or communicating with us. This allows us to personalize your wellness journey and ensure secure access to your services.
- Account Details: Name, email address, phone number, and secure password.
- Profile Information: Age, gender, and preferences to tailor meditation and therapy recommendations.
- Payment Information: Billing details processed securely via third-party payment processors (we do not store full credit card numbers).
- Communications: Content of messages sent to our support team or therapists.
2. Health & Wellness Data
As a mental health platform, we collect sensitive health-related data to provide therapeutic services and track your progress. This data is treated with the highest level of security and confidentiality, often subject to HIPAA and GDPR regulations.
Therapy Records
- Notes from live therapy sessions
- Session recordings (only with explicit consent)
- Therapist assessments and treatment plans
Wellness Metrics
- Mood logs and emotional check-ins
- Journal entries and reflections
- Goal progress and habit tracking
Sleep & Physiology
- Sleep duration and quality data
- Breathing exercise metrics
- Meditation session completion stats
Community Data
- Posts in support circles
- Anonymous group interactions
- Feedback on community resources
Confidentiality: Your health data is never shared with third parties for advertising. It is only used to deliver care and improve your experience, unless required by law or with your explicit consent.
3. Automatically Collected Information
When you access our website or app, certain information is collected automatically to ensure functionality, security, and analytics.
- Device Information: Hardware model, operating system, unique device identifiers, and browser type.
- Log Data: IP address, access times, pages viewed, and referring URLs.
- Cookie Data: Preferences, session tokens, and usage patterns for improving user experience.
- Location Data: General location (city/region) to comply with local regulations and provide relevant resources. Precise location is only collected if enabled for emergency features.
4. Information from Third Parties
We may receive information from trusted partners and integrations to enhance our services:
- Wearable Devices: Health data synced from Apple Health, Google Fit, or Fitbit if you grant permission.
- Employer Programs: If accessed through an employer wellness program, we may receive enrollment data and usage analytics (aggregated and anonymized).
- Payment Processors: Confirmation of payment status and fraud detection signals.
Questions About Your Data?
You have the right to access, correct, or delete your personal information. Our privacy team is here to help.
Contact Privacy Team