Sharing & Disclosure Policy

Our Commitment to Confidentiality

At SereneMind, your trust is the foundation of our practice. We recognize that sharing personal mental health information requires a high degree of privacy and security. This policy outlines exactly when, how, and why we may share or disclose your information, in full compliance with applicable privacy laws and ethical standards.

Core Principle

We never sell your personal or health data. Any information shared is strictly limited to what is necessary for your care, safety, or legal compliance, and always requires your explicit consent unless otherwise noted.

When & How We Share Information

We only share your information in the following circumstances:

With Your Explicit Consent: You may authorize us to share records with other healthcare providers, insurers, or designated contacts. You can revoke consent at any time.
For Treatment Coordination: If you use multiple SereneMind services (e.g., therapy + meditation tracking), licensed professionals may share relevant clinical notes to ensure cohesive care.
Legal & Safety Exceptions: As detailed in the "Mandatory Disclosures" section below.
Service Providers: We may share limited, anonymized data with trusted third-party vendors who host our platform, process payments, or power secure analytics. These partners are bound by strict data processing agreements.

Data Sharing Breakdown

Information Type	Shared With	Purpose	Consent Required?
Profile & Contact Info	Support & Billing Teams	Account management	Implied (Terms of Service)
Session Notes & Clinical Data	Assigned Therapists/Care Team	Continuous care	Yes (Opt-in per provider)
Mood & Wellness Logs	Yourself & Designated Caregiver (optional)	Personal tracking & support	Yes (User-controlled)
Aggregated & Anonymized Data	Research Partners	Mental health studies	No (Fully de-identified)

Mandatory Disclosures & Legal Exceptions

While we prioritize confidentiality, we are legally and ethically required to disclose information in specific circumstances to protect you or others:

Imminent Risk of Harm: If we believe you are at serious risk of harming yourself or others, we may contact emergency services or a designated emergency contact.
Abuse or Neglect: We are mandated reporters and must disclose suspected abuse involving minors, elders, or vulnerable adults.
Court Orders & Legal Process: We will only disclose information in response to a valid subpoena, court order, or legal request, and we will notify you in advance whenever legally permitted.

Crisis Resources

If you are experiencing a mental health emergency, please contact your local emergency services or call the 988 Suicide & Crisis Lifeline (US) immediately. SereneMind's platform is not designed for crisis intervention.

Your Rights & Controls

You maintain full control over your information. You can:

Access, download, or request deletion of your personal data at any time via your account settings.
Update or revoke third-party sharing consenses instantly.
Opt out of non-essential communications, marketing, or anonymized research participation.
Submit a formal privacy request or data portability request through our support portal.

All requests are processed within 30 days. We never penalize or restrict service access for exercising your privacy rights.

Questions or Concerns?

We believe in complete transparency. If you have questions about how we handle your information, want to review a specific disclosure, or need assistance with your privacy settings, our team is here to help.