Table of Contents
1. Introduction
SereneMind ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and secure your data when you use our website, mobile applications, therapy services, and wellness platforms (collectively, the "Services").
By accessing or using SereneMind, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not use our Services.
2. Information We Collect
We collect information to provide you with personalized, safe, and effective mental health and mindfulness support. The types of information we collect include:
- Personal Information: Name, email address, phone number, date of birth, and billing details when you create an account or subscribe to a plan.
- Health & Wellness Data: Self-reported mood entries, meditation preferences, therapy notes, progress assessments, and wellness goals shared through our platform.
- Usage Data: Device information, IP address, browser type, pages visited, time spent on features, and interaction logs to improve platform performance.
- Communication Data: Records of messages exchanged with therapists, support tickets, and feedback submitted to our team.
- Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to remember preferences, analyze usage trends, and enhance security.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our mental health and mindfulness services.
- Match you with appropriate licensed therapists and wellness programs.
- Process payments, manage subscriptions, and send transactional emails.
- Deliver personalized content, meditation guides, and progress insights.
- Communicate important updates, security alerts, and policy changes.
- Conduct research, analytics, and quality assurance to enhance user experience.
- Comply with legal obligations and enforce our terms of service.
4. Information Sharing & Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- Service Providers: Trusted third parties who assist with hosting, payment processing, analytics, and customer support, under strict confidentiality agreements.
- Therapists & Care Teams: Information necessary to deliver your therapy sessions, which is governed by professional ethics and applicable healthcare privacy laws.
- Legal Requirements: When required by law, court order, or to protect the rights, safety, and property of SereneMind, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction with continued privacy protections.
5. Data Security & Confidentiality
We implement industry-standard technical and organizational measures to protect your information, including:
- End-to-end encryption for therapy sessions and sensitive communications.
- Regular security audits, vulnerability assessments, and access controls.
- Secure data storage with role-based access limited to authorized personnel.
- Employee training on data privacy, confidentiality, and ethical handling of mental health information.
While we strive to protect your data, no internet-based service is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
6. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access, review, and request copies of your personal data.
- Correct inaccurate or incomplete information.
- Request deletion of your account and associated data (subject to legal retention requirements).
- Opt out of marketing communications at any time via unsubscribe links.
- Export your wellness data in a portable format.
To exercise these rights, contact our Privacy Team at privacy@serenemind.com. We will respond to verified requests within 30 days.
7. Children's Privacy
SereneMind is not intended for individuals under the age of 13. For users aged 13–17, parental or guardian consent is required before accessing therapy features or submitting health-related data. We do not knowingly collect information from children under 13. If we become aware of such collection, we will take immediate steps to delete the data.
8. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via email, in-app notifications, or prominent website banners. Your continued use of the Services after such updates constitutes acceptance of the revised policy.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:
- Email: privacy@serenemind.com
- Mail: SereneMind Wellness Inc., 123 Harmony Drive, Suite 400, Austin, TX 78701, USA
- Support Portal: support.serenemind.com