Components & Services
Web Platform
Uptime: 99.98% (30d)
Operational
API Gateway
Uptime: 99.99% (30d)
Operational
Therapy Sessions
Uptime: 99.95% (30d)
Operational
Mobile App (iOS/Android)
Uptime: 99.97% (30d)
Operational
Database & Storage
Uptime: 100% (30d)
Operational
CDN & Media Delivery
Uptime: 99.99% (30d)
Operational
Email Notifications
Uptime: 99.90% (30d)
Operational
Backup & Recovery
Uptime: 100% (30d)
Scheduled Check
Recent Incidents
Elevated Latency in Therapy Video Sessions
Resolved
Oct 12, 2025
Some users experienced buffering and delayed audio during live therapy sessions. Our engineering team identified a routing issue in the WebRTC cluster and applied a hotfix.
14:22 UTC — Incident resolved. All sessions returning to normal latency.
14:15 UTC — Hotfix deployed. Monitoring recovery metrics.
13:45 UTC — Investigating elevated ping times in EU-West region.
13:30 UTC — Incident detected via automated monitoring.
Email Notification Delay
Resolved
Sep 28, 2025
Automated reminders and appointment confirmations were delayed by 15-20 minutes due to a queue backlog in our email service provider.
11:00 UTC — Queue cleared. All pending emails sent.
10:30 UTC — Escalated to vendor support. Working on drain script.
10:15 UTC — Delay detected. Investigating SMTP queue.
Mobile App Login Page Intermittent 502 Errors
Monitoring
Sep 15, 2025
A small percentage of users reported 502 Bad Gateway errors when accessing the login screen on iOS and Android. The issue appears to be related to a CDN cache invalidation cycle.
16:45 UTC — Error rate dropped to baseline. Continuing to monitor.
16:30 UTC — CDN cache purge completed. Testing fallback routing.
16:10 UTC — Incident acknowledged. Engineering investigating edge node propagation.
Scheduled Maintenance
Database Performance Optimization
Minor index rebuild and query optimization on user session storage. May cause brief read latency for mood tracking features.
We schedule maintenance during low-traffic hours to minimize disruption. Subscribe to our RSS feed or enable email alerts for real-time updates.