📅 Cancellation Timeline
We understand that plans change. Our tiered cancellation structure ensures you receive the maximum refund possible based on how far in advance you notify us.
| Notice Period | Refund Percentage | Policy Status |
|---|---|---|
| 90+ days before departure | 100% | Full Refund |
| 60–89 days before departure | 75% | Partial Refund |
| 30–59 days before departure | 50% | Half Refund |
| 14–29 days before departure | 25% | Partial Refund |
| Less than 14 days | 0% | Non-Refundable |
| No-show / Late Cancellation | 0% | Credit Option Available |
📌 Important: Cancellation dates are calculated based on local departure time. All requests must be submitted in writing via email or through your SummitX account dashboard.
💳 Refund Process & Timeline
Once your cancellation is approved, refunds are processed according to your original payment method.
Submit Request
Email support@summitx.com or use your dashboard
Review & Approve
Processed within 2–3 business days
Payment Issued
Refund returned to original payment method
Bank Processing
Typically 5–10 business days depending on your bank
Refunds are not processed on weekends or public holidays. Expedited refunds may be arranged for emergencies upon request.
⚠️ Unforeseen Circumstances & Force Majeure
In the rare event of extreme weather, natural disasters, political instability, or travel restrictions that make a trip unsafe or impossible to operate, SummitX reserves the right to modify or cancel the expedition.
- If we cancel the trip, you will receive a 100% refund or the option to transfer your booking to a future date.
- If you cancel due to personal illness, injury, or emergency, standard cancellation tiers apply unless you hold valid travel insurance.
- Flights, visas, and third-party bookings not issued by SummitX are the traveler's responsibility.
🔍 Note: Force majeure events must be verified by official authorities. SummitX will act in good faith to minimize financial impact and offer flexible rebooking options whenever possible.
🛡️ Trip Insurance Recommendation
Outdoor adventures are inherently subject to variable conditions. We strongly recommend purchasing comprehensive travel insurance that covers:
- Emergency medical evacuation & treatment
- Trip cancellation & interruption
- Adventure sports & high-altitude activities
- Lost, delayed, or stolen luggage
- Pre-existing medical conditions
SummitX partners with WildGuard Travel Insurance to offer tailored coverage for our expeditions. Inquire at booking for a customized quote.
🔄 Trip Credits & Rescheduling
If you're unable to travel but wish to keep your adventure alive, you may opt for a SummitX Trip Credit instead of a cash refund.
- Valid for 24 months from the original departure date
- Applicable to any SummitX expedition, including premium upgrades
- Non-transferable and cannot be combined with promotional discounts
To convert a cancellation to a trip credit, please indicate your preference when submitting your request.
Need Help With a Cancellation?
Our travel support team is here to guide you through every step. We're committed to making the process as smooth as possible.