Information We Collect

1. Information You Provide Directly

When you engage with TimberCraft Pro, we collect information you voluntarily provide to facilitate your carpentry project, communicate effectively, and comply with legal and contractual obligations.

• Personal Contact Details: Full name, email address, phone number, mailing address, and emergency contact information.
• Project & Property Information: Property address, architectural plans, material preferences, design specifications, and access instructions for site visits.
• Measurements & Documentation: Site measurements, blueprints, sketches, photographs, and videos captured during consultations or inspections.
• Financial & Contract Data: Payment methods, billing addresses, credit references (if financing is arranged), signed contracts, and change order approvals.
• Communication Records: Emails, chat messages, call logs, and notes from project meetings or consultations.

2. Information Collected Automatically

When you visit our website or use our digital communication channels, certain data is collected automatically to ensure functionality, security, and a smooth user experience.

• Device & Connection Data: IP address, browser type, operating system, device identifiers, and ISP information.
• Usage Data: Pages visited, time spent on site, referring URLs, click patterns, and form interactions.
• Location Data: General geographic location derived from IP address (used only to provide region-specific service availability).
• Diagnostic Data: Error logs, performance metrics, and crash reports from our booking or quoting tools.

3. Information from Third Parties

We may receive limited information from trusted partners to verify eligibility, process payments, or comply with industry regulations:

• Insurance providers (for liability coverage and bond verification)
• Payment processors (fraud prevention and transaction verification)
• Municipal building departments (permit status and zoning compliance)
• Supply vendors (material availability and lead-time verification)

4. How We Use Your Information

Your data is used exclusively to deliver, manage, and improve our carpentry contracting services:

• Prepare accurate estimates, proposals, and contracts
• Schedule site visits, consultations, and project milestones
• Process payments, issue invoices, and maintain financial records
• Communicate project updates, delays, or change requests
• Ensure compliance with building codes, permits, and safety regulations
• Improve our website, tools, and customer experience
• Send service-related announcements (never unsolicited marketing without consent)

5. How We Share Your Information

TimberCraft Pro does not sell, rent, or trade your personal information. We share data only when necessary and appropriate:

• Subcontractors & Specialists: Licensed electricians, plumbers, or finishers working on your project (under strict confidentiality agreements)
• Service Providers: Payment gateways, cloud storage, email platforms, and accounting software
• Legal & Regulatory Authorities: When required by law, court order, or to protect rights, property, or safety
• Business Transfers: In the event of merger, acquisition, or asset sale (with continued privacy commitments)

6. Data Security & Retention

We implement industry-standard technical and organizational measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest for sensitive files
• Role-based access controls for project files and client databases
• Regular security audits and employee privacy training
• Secure disposal of physical documents and decommissioned digital storage

Retention Period: We retain project-related records for a minimum of 7 years to comply with contractor licensing, warranty, and tax requirements. Marketing consent records are retained until you opt out. You may request earlier deletion where legally permissible.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or update your personal information
• Request deletion or anonymization of your data
• Opt out of non-essential communications
• Export your data in a portable format
• Lodge a complaint with a local data protection authority

To exercise these rights, contact our Privacy Coordinator (details below). We will respond within 30 business days and verify your identity before processing requests.

8. Cookies & Tracking Technologies

Our website uses essential and analytical cookies to maintain functionality and understand visitor patterns.

• Essential Cookies: Required for site security, session management, and form submissions
• Analytics Cookies: Help us understand traffic sources and page performance (anonymized)
• Preference Cookies: Remember your communication preferences and consent choices

You can manage or disable cookies through your browser settings. Disabling essential cookies may limit site functionality.

9. Contact & Privacy Inquiries

If you have questions about this policy, wish to exercise your data rights, or report a privacy concern, please reach out to our dedicated Privacy Coordinator.

10. Policy Updates

We may update this document to reflect changes in our practices, technology, or legal requirements. Material changes will be posted on this page with a revised "Last Updated" date. Continued use of our services or website after updates constitutes acceptance of the revised policy.