🔍
Cabinets Cabinet doors are misaligned or difficult to close

Cause: Hardware loosening, humidity changes affecting wood expansion, or initial settling after installation.

  1. 1 Check hinge screws and tighten gently with a Phillips head screwdriver.
  2. 2 Most modern hinges have alignment screws. Turn the top/bottom screws to adjust height, and the side screw to adjust gap/alignment.
  3. 3 If wood swelling is suspected, maintain indoor humidity between 35-50% using a dehumidifier or HVAC system.
✓ DIY Friendly
Outdoor Deck boards are warping, cupping, or showing gray discoloration

Cause: Natural weathering, UV exposure, moisture retention, or insufficient sealing/staining.

  1. 1 Light gray discoloration is normal wood oxidation. Clean with a dedicated deck cleaner and brightener.
  2. 2 For cupping/warping, ensure proper drainage and air flow beneath the deck. Replace severely warped boards.
  3. 3 Apply a high-quality penetrating oil or water-repellent sealant every 1-2 years.
⚠️ Seasonal Maintenance
Doors & Windows Drafts around doors or windows / Seal failure

Cause: Settling of the home, compressed weatherstripping, or dried/caulk degradation.

  1. 1 Inspect weatherstripping around the frame. Replace if flattened, cracked, or missing.
  2. 2 Remove old caulk around the exterior trim. Clean the surface and reapply 100% silicone or polyurethane caulk.
  3. 3 For interior doors, adjust strike plates or shims if the frame shifted. Tighten hinge screws into wood blocks if stripped.
⚠️ May Require Pro If Structural
Finishes Surface scratches, white water rings, or finish dullness

Cause: Abrasive cleaners, moisture trapped in finish, or normal wear over time.

  1. 1 For light scratches: Apply paste wax or touch-up pencil matching the finish, buff gently.
  2. 2 White rings: Place a warm (not hot) iron over a cotton cloth on the ring for 10-15 seconds to draw out moisture.
  3. 3 Avoid ammonia, vinegar, or abrasive scrubs. Clean with a damp microfiber cloth and pH-neutral wood cleaner.
✓ DIY Friendly
Flooring Hardwood floors creaking or clicking when walked on

Cause: Boards rubbing against each other or subfloor, nail loosening, or seasonal expansion/contraction.

  1. 1 Locate the exact creak spot. Apply graphite powder or talcum cornstarch between boards to reduce friction.
  2. 2 If accessible from below, secure loose boards with construction adhesive or screws angled into the subfloor.
  3. 3 Maintain consistent indoor humidity (35-55%) to minimize seasonal movement.
⚠️ Access May Be Limited
Outdoor Fasteners (screws/nails) protruding or rusting on deck/railing

Cause: Thermal expansion, improper fastener grade, or moisture exposure.

  1. 1 Never use galvanized nails with pressure-treated lumber (causes rust staining). Use hot-dipped galvanized or stainless steel.
  2. 2 If fasteners are backing out, replace with longer structural screws rated for exterior use.
  3. 3 Countersink slightly below wood surface and apply wood filler to prevent water pooling.
🔴 Structural Safety Priority

When to Call Us Instead

While minor adjustments are easy DIY fixes, some issues require professional assessment to maintain your warranty and ensure structural safety. Contact our support team if you experience:

  • Water damage or visible mold growth
  • Structural shifting, sagging, or cracking
  • Warranty-covered installation defects
  • Complex refinish or restoration needs

1-800-TIMBER

Mon–Fri: 7AM–6PM CST
Warranty & Priority Support

Call Support Now

Submit a Support Request

Didn't find your answer? Describe your issue and our technical team will respond within 24 hours.