Built to Last, Backed by TimberCraft
At TimberCraft Pro, we stand behind every cut, joint, and finish. Our warranty program is designed to give you complete peace of mind, ensuring that your investment in premium woodwork is protected for years to come.
All warranties are non-transferable and apply only to the original property owner unless explicitly stated in writing. Coverage begins on the date of final project completion and professional handover.
We recommend keeping your project documentation, receipts, and warranty certificate in a safe place. Digital copies are automatically stored in our client portal upon project completion.
📜 Warranty Certificate
Every TimberCraft project comes with a formal warranty certificate detailing coverage terms, start dates, and claim instructions.
Need a replacement copy or have questions about your coverage?
Contact Warranty Dept →Coverage Breakdown
Our warranty program is structured around three core pillars, each with specific terms and durations.
Craftsmanship Guarantee
Covers defects in installation, joinery, finishing, and structural assembly performed by our certified carpenters.
- Loose or failing joints
- Improper fitting or alignment
- Finish peeling or cracking
- Hardware installation failures
Premium Materials Warranty
Applies to all lumber, veneers, hardware, and finishes sourced and approved by TimberCraft Pro for your project.
- Warped or defective lumber
- Manufacturing defects in hardware
- Finish failure under normal use
- Veneer delamination
Structural Integrity
Covers load-bearing components, framing, decking foundations, and structural millwork against engineering failures.
- Framing collapse or settlement
- Deck foundation failures
- Load-bearing joint failures
- Code compliance guarantees
How to File a Warranty Claim
We've streamlined our process to ensure prompt and fair resolution of any warranty issues.
Document the Issue
Take clear photos/videos and note when the issue was first observed.
Contact Our Team
Submit a claim via phone, email, or our client portal with your project details.
Schedule Inspection
A master carpenter will visit your site within 5 business days to assess the claim.
Resolution & Repair
Approved claims are repaired or replaced at no cost within 10-15 business days.
⚠️ Common Warranty Exclusions
Our warranty does not cover damage or issues resulting from the following:
Normal wear, tear, and aging of wood surfaces over time
Damage caused by improper cleaning, maintenance, or chemical exposure
Modifications, repairs, or alterations made by third-party contractors
Acts of nature, flooding, fire, pests, or extreme weather events
Changes in wood color/tonal variation due to sunlight exposure
Structural issues caused by foundation settlement or soil movement
Frequently Asked Questions
Find quick answers to common warranty inquiries below.
Standard warranties are non-transferable and apply only to the original property owner. However, we offer a Premium Transfer Package for $299 that extends coverage to subsequent owners for up to 5 additional years.
Every claim decision is documented with clear reasoning. If a claim falls outside warranty coverage, we'll provide a detailed repair estimate at our standard labor rates. You have the right to request a secondary inspection by a senior craftsman.
Yes. Basic maintenance is required to preserve warranty coverage. This includes annual cleaning, resealing outdoor wood every 2-3 years, and prompt repair of minor damage. We provide a maintenance guide with every project handover.
Once a claim is approved, most repairs are completed within 10-15 business days. Structural or complex millwork replacements may take up to 30 days. We'll provide a clear timeline during the inspection phase.
No. Warranty coverage is voided if unauthorized contractors perform modifications or repairs on warranted components. Always contact TimberCraft Pro first before making changes to warranted work.
Need Warranty Assistance?
Our dedicated warranty team is here to answer questions, process claims, and ensure your satisfaction with every TimberCraft project.
File a Warranty Claim →