Refund & Cancellation Policy

1. Introduction & Scope

At VoyageLux Travel & Hospitality, we understand that travel plans can change. Our refund and cancellation policy is designed to provide clarity, fairness, and flexibility while maintaining the high standards of our luxury travel services. This policy applies to all bookings made through VoyageLux, including flights, accommodations, curated tours, private transfers, and wellness retreats.

By completing a booking, you acknowledge and agree to the terms outlined in this policy. Specific supplier or partner terms may apply and will be clearly communicated at the time of reservation.

2. Cancellation & Refund Schedule

Refund eligibility depends on the notice period provided prior to the scheduled departure date. All times are calculated based on your local time zone at the time of booking.

Notice Period	Refund Type	Processing Details
60+ days before departure	Full Refund	100% refund to original payment method, minus non-refundable administrative fees (if applicable).
30–59 days before departure	Partial Refund	50% refund issued. Remaining balance retained to cover booking commitments and supplier penalties.
14–29 days before departure	Travel Credit	Full value converted to VoyageLux travel credit, valid for 12 months from original departure date.
Less than 14 days	Non-Refundable	No cash refund. Exceptions may apply under documented force majeure or medical emergencies.

Note: Group bookings (6+ guests), custom-designed itineraries, and peak-season travel (December–January, June–August) may follow modified cancellation terms. These will be explicitly stated in your booking confirmation.

3. Refund Processing & Timeline

Upon approval of a cancellation, refunds are processed within 5–10 business days. Depending on your financial institution, it may take an additional 3–7 business days for funds to appear in your account.

Credit/Debit Card: Refunded to original card ending in the last 4 digits used
Bank Transfer/ACH: Returned to verified account on file
PayPal/Digital Wallet: Issued as digital refund or account credit
Travel Credits: Automatically applied to your VoyageLux client portal

Refund notifications, including transaction IDs and expected dates, are sent to the primary booking email address.

4. Non-Refundable Services & Exclusions

Certain services are strictly non-refundable due to upfront supplier commitments, perishable inventory, or personalized preparation:

Non-refundable flight tickets (clearly labeled at purchase)
Private yacht charters, helicopter tours, or exclusive venue rentals
Pre-paid spa packages, Michelin-star dining reservations, or guided excursions
Travel insurance premiums (non-refundable once policy becomes active)
Customized luxury packages with dedicated concierge preparation fees

Protect Your Investment: We strongly recommend purchasing our VoyageLux FlexGuard Travel Insurance or a third-party comprehensive policy to cover unforeseen cancellations, medical emergencies, or trip interruptions.

5. Force Majeure & Travel Disruptions

In the event of circumstances beyond our control—including but not limited to natural disasters, political unrest, civil authority mandates, airline strikes, or pandemics—VoyageLux will prioritize traveler safety and work closely with partners to:

Reschedule your journey at no additional cost
Issue full travel credits for unused services
Coordinate with suppliers for partial refunds where permitted

Refunds for force majeure events are evaluated case-by-case and may be subject to supplier reimbursement policies.

6. Modifications vs. Cancellations

Changing your travel dates or destinations is often more cost-effective than canceling. Requests for modifications made 30+ days prior to departure typically incur no change fee, subject to availability and fare differences. Changes requested within 30 days may be subject to a administrative processing fee of $150 per booking.

All modifications must be submitted in writing via your client portal or directly to your dedicated travel advisor.

7. Disputes & Policy Exceptions

We reserve the right to grant policy exceptions on a case-by-case basis for verified medical emergencies, bereavement, or other compassionate circumstances. Documentation must be provided within 7 days of the cancellation request.

For unresolved refund disputes, please contact our Client Relations team before initiating chargebacks. Chargebacks may result in suspension of booking privileges and forfeiture of any pending travel credits.