Transparency is core to BookEase. Review our documented policy changes, effective dates, and how they impact your experience.
We've revised our cancellation window to provide more flexibility for users. Free cancellations are now available up to 12 hours before your scheduled booking. Partial refunds apply for cancellations within 12–4 hours.
BookEase now requires explicit opt-in for secondary marketing communications. We've also upgraded our data encryption protocols and added granular privacy controls in user account settings.
Effective immediately, all new service providers must complete identity verification and background checks before listing services. This ensures higher safety and trust across the BookEase platform.
Due to infrastructure upgrades and enhanced fraud protection, a nominal service fee of $0.50 per booking will now apply to free-tier users. Pro and Business plans remain unaffected.
We've updated our dispute resolution process to include mandatory mediation before escalation. This change aims to resolve conflicts faster and more fairly between users and service providers.
Our compliance & support team is available to clarify any policy updates or assist with account-specific concerns.
📩 Contact Support Team