🔒 Encrypted Channel

Security Contact &
Vulnerability Disclosure

Report security issues, request compliance documentation, or connect with our security operations team through verified, encrypted channels.

Secure Inquiry Form

Direct Channels

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Security Email

For urgent reports or encrypted communications

security@cloudnexus.com
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PGP Public Key

Encrypt sensitive attachments before sending

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24/7 Incident Response

For active breaches or critical vulnerabilities

+1 (888) 555-0199

Responsible Disclosure Policy

We value the security community and actively encourage ethical vulnerability reporting.

🛡️ In Scope

  • All CloudNexus cloud infrastructure & APIs
  • Customer-facing web applications & portals
  • Mobile applications & SDKs
  • Security configurations & encryption implementations
  • Data exfiltration & injection vulnerabilities

🚫 Out of Scope

  • Third-party services or dependencies
  • DoS/DDoS attacks against our infrastructure
  • Social engineering or physical security tests
  • Vulnerabilities in customer-managed workloads
  • Spam, cosmetic issues, or duplicate reports

⚡ Response SLA

  • 12h: Initial acknowledgment receipt
  • 48h: Severity triage & reproduction
  • 14 days: Patches & mitigation deployed
  • 30 days: Public disclosure coordination
  • Bug Bounty: Up to $50,000 for critical CVEs
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Compliance & Certifications

Enterprise-grade security validated by independent auditors worldwide.

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SOC 2 Type II

Annually audited controls for security, availability, and confidentiality.

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ISO 27001

Internationally recognized information security management certification.

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GDPR Compliant

Full data residency controls, DPA support, and EU processing safeguards.

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HIPAA Ready

BAA execution, encrypted PHI handling, and audit logging enabled.