Overview

At CloudNexus, we recognize that you own your data. This guide outlines your legal rights under GDPR, CCPA, and other applicable data protection regulations, and explains exactly how to exercise them through our platform.

We process personal data solely to deliver secure hosting, manage accounts, provide support, and comply with legal obligations. We never sell your data to third parties.

⚡ Quick Action

You can exercise most data rights directly through your CloudNexus dashboard under Settings → Privacy & Data without filing a formal request.

Your Data Rights

Depending on your jurisdiction and account type, you may be entitled to the following rights:

👁️ Right of Access

Request a detailed report of all personal data we hold about you, including processing purposes and recipients.

✏️ Right to Rectification

Correct inaccurate or incomplete personal data in your profile, billing info, or support tickets.

🗑️ Right to Erasure

Request deletion of your account and associated personal data, subject to legal retention requirements.

📦 Right to Portability

Download your account data, configurations, and logs in a structured, machine-readable format.

⏸️ Right to Restriction

Temporarily halt processing of your data while disputes or verification processes are underway.

🚫 Right to Object

Opt out of data processing for direct marketing, analytics, or secondary purposes at any time.

How to Submit a Request

Exercise your data rights through any of the following methods:

Dashboard Self-Service

Navigate to Settings → Privacy & Data. Use the built-in tools to export, update, or delete data instantly.

Support Ticket

Submit a ticket via the CloudNexus Help Center. Tag it with "Data Rights Request" for priority routing.

Email DPO

Send a detailed request to dpo@cloudnexus.io. Include your account email and specify the right you're exercising.

For enterprise accounts with delegated administration, requests must be initiated by the designated Data Controller or authorized admin.

Identity Verification & Response Times

To protect your security and prevent unauthorized access, we may require additional verification before processing certain requests. This typically involves confirming the registered email address or providing recent account activity details.

Response Timeline: We acknowledge receipt within 48 hours and aim to fulfill valid requests within 30 days. Complex or high-volume requests may require up to 60 days, with timely notification.

Data Retention & Security

CloudNexus retains personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Standard retention periods:

  • Active account data: Duration of service + 30 days
  • Billing & tax records: 7 years (legal requirement)
  • Support & logs: 12 months (anonymized thereafter)
  • Deleted accounts: Purged from primary systems within 30 days, backups within 90 days

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We maintain SOC 2 Type II and ISO 27001 certifications, with regular third-party audits.

Frequently Asked Questions

Yes, but deletion will terminate your service. We recommend exporting your configurations and data first. If you only need to remove personal details but keep the service, we can anonymize your profile while retaining technical metadata required for infrastructure operation.
Go to Settings → Privacy & Data → "Download My Data". The system will generate a secure, password-protected ZIP file containing your account details, billing history, DNS configurations, and API logs. Delivery takes up to 24 hours for enterprise accounts.
Only essential service providers (e.g., payment processors, CDN partners, email delivery) with strict Data Processing Agreements in place. We never sell, rent, or share data for marketing purposes. Full vendor list available upon request.
Your data migrates securely within our infrastructure. No personal data is deleted or shared externally during plan upgrades, downgrades, or region transfers. Your privacy preferences and consents remain intact.

Contact & Data Protection Officer

If you have questions, need assistance with a request, or wish to lodge a complaint with a supervisory authority, please reach out to our compliance team.

CloudNexus Data Protection Office

Email: dpo@cloudnexus.io | Portal: cloudnexus.io/compliance
Response time: Within 2 business days