1
Submit a Request
Email our support team with your order number, item details, and reason for return.
2
Get RMA Authorization
We’ll issue a Return Merchandise Authorization (RMA) number and shipping instructions within 24 hours.
3
Pack & Ship
Securely package items in their original condition. Attach the RMA label and drop off at the carrier.
4
Refund or Exchange
Once received and inspected, your refund or replacement will be processed promptly.
📦 Return Eligibility & Guidelines
- ✓ Standard orders can be returned within 30 days of the delivery date.
- ✓ Items must be unused, unopened, and in original packaging.
- ✓ Custom-branded or printed items are non-returnable unless defective or damaged in transit.
- ✓ Bulk/wholesale orders follow a separate volume return agreement specified in your contract.
- ✓ Perishable or food-contact single-use items opened after delivery cannot be returned for safety compliance.
Important: Always include your RMA number on the outside of the package. Returns without an RMA will be rejected or delayed.
🚚 Shipping & Refund Timeline
- ✓ Return shipping costs are the responsibility of the buyer, unless the item is defective or we made an error.
- ✓ Refunds are issued to the original payment method within 5–7 business days after warehouse inspection.
- ✓ Exchanges are typically processed and shipped within 2–3 business days after approval.
- ✓ Partial returns are accepted; refunds will be prorated based on returned quantity.
Need Help With Your Return?
Our customer success team is ready to assist you with returns, exchanges, or bulk order adjustments.
📧 support@cupsource.com
📞 1-800-CUP-SRCE
🕒 Mon–Fri, 8AM–6PM EST