Clear, straightforward policies designed to keep your operations running smoothly. We stand behind every order we ship.
Eligible returns must be initiated within 14 days of delivery date for unused, original-condition stock.
Received defective or damaged goods? We'll replace or refund the affected units at no extra cost.
Qualified wholesale returns include prepaid shipping labels for hassle-free drop-offs or pickups.
Our B2B account team handles every return personally. No bots, no runaround.
We've structured our return policy to protect both your investment and our commitment to quality. Here's what you need to know before initiating a request.
Log into your account portal or email support@cupsourse.com with your PO number, item SKU, and reason for return.
Our team reviews your request within 24 hours. If approved, you'll receive an RMA number and return shipping instructions.
Re-seal items in original cartons. Attach the prepaid label (if provided) and drop off at the designated carrier location.
Once we inspect the returned goods, we'll process your refund to the original payment method or ship replacement stock immediately.
Transparency matters. Here's exactly how different return scenarios are handled.
| Return Type | Time Limit | Condition Required | Restocking Fee | Shipping Coverage |
|---|---|---|---|---|
| Defective / Damaged | 5 Business Days | Photos required; original packaging | None | Fully Prepaid |
| Wrong Item Shipped | 7 Business Days | Unopened, undamaged | None | Fully Prepaid + Replacement Expedited |
| Change of Mind / Overstock | 14 Calendar Days | Factory sealed, unused | 15% (waived for premium accounts) | Customer covers return freight |
| Custom / Branded Orders | Not Eligible | N/A | N/A | N/A |
To maintain product safety and hygiene standards, certain items are final sale and cannot be returned or exchanged under any circumstances.
We'll only process a return for the affected units. You won't need to ship back undamaged items. Just provide photos and the exact count of defective pieces.
Once we receive and inspect your return, refunds are issued within 3–5 business days. Credit card processing times may add an additional 2–4 days depending on your bank.
Yes! Just contact our support team. You'll only need to cover the price difference (if applicable) and standard return shipping unless it's our error.
International returns are accepted for defective or incorrectly shipped items only. Customers are responsible for return freight costs and any customs duties incurred upon re-entry.
Our account managers are ready to guide you through the process. Reach out via your preferred channel and we'll respond within one business day.
Email Support Team+1 (800) 555-0199
Mon–Fri, 8AM–6PM EST
Log In to Submit RMA