Return Eligibility
At Cup Source, we stand behind the quality of every product we ship. If you receive an order that doesn't meet our standards or your expectations, we want to make things right.
- Defective or Damaged Items: Must be reported within 14 days of delivery. Items must be unused and in original packaging where applicable.
- Wrong Items Shipped: Full replacement or refund available. Please provide clear photos of the order and the discrepancy.
- Change of Mind: Wholesale and custom orders are generally final sale. Standard stock items may be returned within 30 days if unopened and resalable.
⚠️ Important Note
All returns require a Return Merchandise Authorization (RMA) number. Unapproved returns shipped to our warehouse will be refused or returned to sender at the buyer's expense.
How to Initiate a Return
Our streamlined 4-step process ensures your return is handled quickly and accurately.
Contact Support
Email our returns team with your order number, item details, and reason for return.
Receive RMA
We'll review your request and issue a unique RMA number along with shipping instructions.
Ship Items
Pack items securely in original packaging. Affix RMA clearly on the outside of the box.
Inspection & Resolution
Once received, our quality team inspects items within 3 business days to approve your claim.
Refunds & Store Credits
Upon approval of your return, we will process your preferred resolution:
- Full Refund: Issued to your original payment method within 5–7 business days after approval.
- Store Credit: Applied to your Cup Source account instantly. Credits are valid for 12 months.
- Replacement: Shipped at no extra cost. Expedited shipping options available upon request.
Shipping Costs: Original shipping fees are non-refundable unless the return is due to a Cup Source error (wrong item, damaged, or defective). Return shipping is covered by Cup Source for all quality-related claims.
Non-Returnable Items
To maintain product integrity and hygiene standards, the following items are exempt from returns unless defective:
- Custom-printed or branded drinkware (logos, colors, special coatings)
- Opened or used products (cups, lids, straws, seals, sleeves)
- Perishable or temperature-sensitive specialty items
- Discounted clearance or final sale inventory
Need Help With Your Return?
Our dedicated wholesale support team is here to assist you promptly.
Submit a Return Request