shipping-%26-customs

Our Logistics Promise

Seamless Delivery, Every Time

We partner with trusted global carriers to ensure your order arrives safely, on schedule, and fully compliant with international trade regulations.

📦 Order Processing

All orders are processed within 24 hours of payment confirmation. Production runs typically take 3–7 business days depending on volume and customization.

🌍 Incoterms

We primarily operate under FOB (Free On Board) and DDP (Delivered Duty Paid) terms. Custom Incoterms can be arranged for large contracts.

🛡️ Insurance & Liability

Full cargo insurance is included for all ocean and air freight shipments. Claims for damage or loss must be filed within 48 hours of delivery.

Transit & Methods

Shipping Options & Timelines

Method	Est. Transit Time	Coverage	Notes
Domestic Ground	3–5 Business Days	Continental US & Canada	Best for standard replenishment orders
Air Freight	5–8 Business Days	Global (Excl. Remote Regions)	Ideal for urgent or high-value shipments
Ocean Freight (FCL/LCL)	25–40 Business Days	Global Major Ports	Most cost-effective for bulk wholesale orders
Express Courier	2–4 Business Days	Worldwide	Samples, documents, and small rush orders

* Transit times are estimates and may vary due to customs clearance, weather, or carrier delays. DDP shipments include terminal delivery.

International Trade

Customs, Duties & Documentation

We ensure full compliance with import regulations and provide all necessary paperwork for smooth customs clearance.

📄 Provided Documentation

Commercial Invoice (detailed HS codes & values)
Packing List (weight, dimensions, quantities)
Certificate of Origin
Material Safety / Food-Grade Compliance Certs
Bill of Lading / Air Waybill

🛃 Duties & Taxes

Import duties, VAT, and local taxes are the responsibility of the buyer unless a DDP quote is explicitly agreed upon. We recommend consulting your local customs broker before placing large international orders.

🔍 HS Classification

Our products are classified under standard HS codes for paper/plastic drinkware (e.g., 4823.69, 3924.90). Accurate classification is always stated on all export documents.

Common Questions

Shipping & Customs FAQ

How can I track my international shipment?

Once your order departs our facility, you'll receive an automated email with your tracking number, carrier details, and a direct link to the carrier's tracking portal. You can also log into your client dashboard for real-time updates.

What happens if my goods are held by customs?

Delays usually occur due to missing documentation or unpaid duties. We provide complete, accurate paperwork for every shipment. If customs requires additional info, our logistics team will coordinate directly with your broker or forwarder to resolve it quickly.

Do you ship to restricted or sanctioned countries?

We comply with all international export regulations and cannot ship to countries under active trade sanctions. Please contact our sales team to verify shipping eligibility for your region.

How do I file a claim for damaged or missing items?

Inspect your shipment immediately upon arrival. For partial damage, notify us within 48 hours with photos of the packaging and products. We'll initiate a carrier claim and arrange replacements or refunds promptly.

Shipping & Customs Policies