From Click to Delivery
Order Received
Instant confirmation email with invoice & order details.
Processing
Quality-checked, palletized, and prepared within 1–2 business days.
In Transit
Shipped via freight or courier with live tracking updates.
Delivered
Safe arrival. Proof of delivery & feedback request sent.
Shipping Tiers
Volume-based discounts automatically applied. Free shipping on qualifying wholesale orders.
| Zone | Standard (3–5 Days) | Expedited (1–2 Days) | Free Shipping Threshold |
|---|---|---|---|
| 🇺🇸 Continental US | $49.00 / order | $129.00 / order | $750.00 |
| 🇨🇦 Canada | $89.00 / order | $199.00 / order | $1,200.00 |
| 🌍 International | Calculated at checkout | Available on request | Contact for quote |
| 📦 Bulk/Pallet | Zone + weight based | Priority freight | d>Custom quote
Track Your Shipment
Enter your order number or tracking ID to see real-time status, estimated delivery, and route history.
🔒 Tracking links are automatically emailed upon dispatch. Need help? Contact logistics support.
Shipping FAQ
All wholesale orders are shrink-wrapped, shrink-banded, and palletized when exceeding 50 lbs. We use recycled, recyclable dunnage to protect your products and minimize environmental impact.
We guarantee 100% replacement or refund for transit damage. Please photograph the packaging and damaged goods within 48 hours of delivery and email logistics@cupsource.com.
Standard courier services deliver to PO Boxes. For freight/pallet orders, a physical street address is required. Remote/rural surcharges may apply and are clearly shown at checkout.
Yes. If stock requires it, we’ll notify you first. You may also request split shipping at checkout or by contacting your account manager for inventory planning.