🚨 ACTIVE INCIDENT? Call our 24/7 Emergency Hotline: +1 (800) 555-IR-NOW
Incident Response Team — Online Now

Suspect a Cyber Incident?
Get Immediate Help.

Our certified incident response team is standing by 24/7 to detect, contain, and remediate security breaches. Every minute counts — contact us immediately.

🚨 24/7 Emergency Hotline +1 (800) 555-IR-NOW Available 24 hours, 7 days a week, 365 days a year
Report Incident Now → What Happens Next?

Active Breach Detected

Unauthorized access, data exfiltration, or system compromise in progress.

Suspicious Activity

Unusual network traffic, phishing emails, or potential malware detected.

Post-Incident Review

Request a forensic analysis and after-action report for a past security event.

📋 Incident Report Form

Provide as much detail as possible. Our team will triage and respond within minutes.

🔒 Encrypted submission. Your data is protected with AES-256 encryption. Response time depends on severity level.

📍 What Happens Next?

1

Immediate Acknowledgement

You'll receive an email confirmation within 2 minutes with a unique ticket ID and dedicated contact number.

Response: < 2 minutes
2

Initial Triage Call

A senior incident responder calls you to gather critical details and assess the scope of the incident.

Response: < 15 minutes
3

Containment Actions

Our team begins immediate containment: isolating affected systems, blocking IOCs, and preserving evidence.

Response: < 30 minutes
4

Investigation & Analysis

Deep forensic analysis to determine root cause, attack vector, lateral movement, and data impact.

Ongoing — 2 to 48 hours
5

Eradication & Recovery

Remove all traces of the threat, patch vulnerabilities, and restore systems to normal operations.

Varies by incident
6

After-Action Report

Comprehensive report with timeline, root cause, impact assessment, and actionable recommendations.

Delivered within 5 business days

📞 Contact Methods

Emergency Hotline (24/7)
+1 (800) 555-IR-NOW
Incident Email
incident@cybervault.io
Secure Chat (Portal)
Available after login
Dedicated Account Manager
For existing clients

⏱️ SLA Response Times

Critical
< 15 min
High
< 30 min
Medium
< 2 hours
Low
< 8 hours
📋 Be Prepared

Before You Contact Us

Having this information ready will help us respond faster and more effectively.

🏢 Organization Details

  • Company name and industry
  • Approximate number of employees
  • IT infrastructure overview (on-prem / cloud)
  • Current security tools in use
  • Key contacts (CISO, IT Director)

🔍 Incident Details

  • Date/time when incident was first noticed
  • Systems, servers, or accounts affected
  • Any error messages or alerts received
  • Known indicators (IPs, URLs, hashes)
  • Actions already taken to respond

🔐 Access Information

  • Admin credentials for affected systems
  • Network diagrams or topology info
  • VPN / remote access details
  • Firewall and security appliance access
  • Cloud platform admin access (if applicable)

📄 Legal & Compliance

  • Industry regulations applicable (HIPAA, PCI, GDPR)
  • Data breach notification requirements
  • Insurance policy details (cyber insurance)
  • Legal / compliance team contacts
  • PR / communications team contacts
❓ FAQ

Frequently Asked Questions

Common questions about our incident response services and process.

Our emergency hotline is available 24/7/365. For critical incidents, we provide initial contact within 15 minutes and on-site response within 4-8 hours depending on your location. Our remote containment capabilities can begin within minutes of initial contact, even before we arrive on-site.
No. Our incident response team is available to any organization facing a security incident, regardless of whether you have an existing contract with us. We offer both retainers for proactive protection and one-time incident response engagements. Existing clients benefit from faster response times and priority scheduling.
We handle all types of cyber incidents including: ransomware attacks, data breaches, phishing and social engineering campaigns, malware infections, unauthorized access and intrusions, DDoS attacks, insider threats, compromised credentials, web application attacks, and compromised IoT/OT systems. If you're unsure whether something is a security incident, just call us — we'll help determine that.
Absolutely. Our forensic investigation process follows strict chain-of-custody procedures. We use write-blockers, create forensic disk images, hash all evidence, and maintain detailed documentation. Our reports are designed to be legally admissible and we can work with your legal counsel and law enforcement agencies to support any necessary proceedings.
For existing CyberVault clients with active contracts, incident response is included at no additional cost. For new clients or one-time engagements, costs depend on the scope, severity, and duration of the response. We offer transparent hourly rates and can provide estimated ranges during initial triage. We also offer incident response retainer packages that provide pre-negotiated rates and guaranteed availability.
Here are immediate steps you can take: (1) Disconnect affected systems from the network if safe to do so, (2) Do NOT power off servers — this destroys volatile evidence, (3) Do not attempt to clean or remediate the system yourself, (4) Document everything you observe with timestamps, (5) Preserve all logs and alerts, (6) Notify your management team, (7) Contact us via the hotline or this form. Our team can provide real-time guidance while you're en route to our response.
Yes. As part of our incident response service, we assess whether regulatory notification is required under frameworks such as GDPR, HIPAA, PCI-DSS, state breach notification laws, and other applicable regulations. We work with your legal team to prepare and file all necessary notifications within required timelines, and provide documentation to support your compliance obligations.