At Isdomain, we are committed to transparency and data protection. This page details what personal and business information we collect, how it is used, the legal basis for processing, and the rights you hold regarding your data. We design our practices to align with global privacy standards including GDPR, CCPA, and relevant data protection regulations.
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1. Information You Provide Directly
We collect personal and business data that you voluntarily share when engaging with our services, including:
- Contact Details: Name, email address, phone number, and business address.
- Business Information: Company name, industry, target market, and existing brand assets.
- Consultation Data: Notes from discovery calls, branding briefs, naming preferences, and legal requirements.
- Financial Information: Payment details processed securely through third-party payment gateways (we do not store full credit card numbers).
- Communications: Emails, support tickets, and feedback related to your projects.
Note: We only collect information necessary to deliver naming, branding, and legal consulting services. Optional fields may be skipped without affecting service quality.
2. Information Collected Automatically
When you visit our website or use our digital tools, we may automatically collect:
- Usage Data: Pages visited, time spent, click patterns, and navigation paths.
- Device & Browser Info: IP address, device type, operating system, browser version, and screen resolution.
- Log Data: Server logs for security, analytics, and performance optimization.
- Location Data: Approximate geographic location derived from IP address for service localization.
4. How We Use Your Information
We process your data to:
- Deliver and manage naming, branding, and legal consulting services.
- Communicate project updates, invoices, and support responses.
- Conduct trademark searches, domain availability checks, and legal filings.
- Improve our website, tools, and service offerings.
- Comply with legal obligations and enforce our terms of service.
- Send relevant marketing communications (only with explicit consent).
5. Legal Basis for Processing
Depending on your jurisdiction, we process your information based on:
- Contractual Necessity: To fulfill service agreements and deliver paid consulting.
- Legitimate Interest: For site security, analytics, and service improvement.
- Consent: For marketing communications and non-essential cookies.
- Legal Obligation: To comply with tax, regulatory, or intellectual property laws.
7. Security & Data Retention
We implement industry-standard technical and organizational measures to protect your data, including encryption, access controls, secure servers, and regular security audits.
Retention Policy: We retain your data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. After retention periods expire, data is securely deleted or anonymized.
8. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, update, or correct your personal information.
- Request deletion or restriction of processing.
- Withdraw consent at any time (where processing is consent-based).
- Data portability for machine-readable formats.
- Object to direct marketing or profiling activities.
To exercise these rights, contact our privacy team. We will respond within 30 days as required by applicable law.
Questions About Your Data?
If you have concerns about this policy or wish to exercise your privacy rights, please reach out to our dedicated privacy team.
Email: privacy@isdomain.com
Address: 123 Innovation Drive, Suite 400, San Francisco, CA 94105