Compliance & Legal

Data Privacy & Protection

LearnFlow is fully committed to protecting the personal information of our users. We comply with global data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information at any time.
• Deletion: Request removal of your data, subject to legal retention requirements.
• Portability: Export your learning data and preferences in a machine-readable format.
• Opt-Out: Withdraw consent for marketing and non-essential communications instantly.

Children's Privacy (COPPA)

LearnFlow is designed for users aged 13 and older. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent, in full compliance with the Children’s Online Privacy Protection Act (COPPA).

For educational institution accounts, we provide administrator-controlled dashboards that allow educators and parents to manage student accounts, monitor progress, and control data visibility without directly accessing student personal data. Institutional data handling follows FERPA guidelines where applicable.

Terms of Service

By accessing or using LearnFlow, you agree to these Terms of Service. Key provisions include:

1. Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
2. Acceptable Use: Prohibited activities include unauthorized access, data scraping, harassment, distributing malware, or attempting to bypass payment systems.
3. Content Licensing: Educational materials are licensed for personal or educational use only. Redistribution, reselling, or public broadcasting of course content is strictly prohibited.
4. Termination: We reserve the right to suspend or terminate accounts that violate these terms, with or without prior notice.
5. Limitation of Liability: LearnFlow provides services "as is" and is not liable for indirect, incidental, or consequential damages arising from platform use.

Accessibility & ADA Compliance

We are committed to ensuring our platform is accessible to individuals with disabilities. LearnFlow follows Web Content Accessibility Guidelines (WCAG 2.1 AA) and complies with the Americans with Disabilities Act (ADA) and Section 508 standards.

Accessibility features include:

• Screen reader compatibility and comprehensive ARIA labeling
• Full keyboard navigation and focus management
• Automatic captioning and downloadable transcripts for all video content
• Adjustable text sizes, reduced motion options, and high-contrast mode

If you experience accessibility barriers or require alternative formats, please contact our support team for immediate assistance.

Security & Data Handling

We implement industry-leading security measures to protect user data and platform integrity:

• End-to-end encryption (TLS 1.3) for all data in transit
• AES-256 encryption for data at rest across all databases
• Regular third-party security audits and penetration testing
• Role-based access control (RBAC) and enforced multi-factor authentication (MFA)
• Incident response protocol compliant with SOC 2 Type II standards

Cookie Policy

LearnFlow uses cookies and similar technologies to enhance user experience, analyze platform performance, and deliver personalized content. Categories include:

• Essential: Required for authentication, security, and core platform functionality.
• Analytics: Help us understand usage patterns (aggregated & fully anonymized).
• Preference: Remember language, theme, and learning progress synchronization.
• Marketing: Used only with explicit opt-in consent for targeted communications.

You can manage or disable cookies through your browser settings or our platform privacy preferences. Disabling essential cookies may limit authentication and progress tracking functionality.

Copyright & DMCA Policy

All original content on LearnFlow is protected by intellectual property laws. We respect the rights of content creators and require users to do the same.

If you believe material on our platform infringes your copyright, please submit a notice to our Designated Copyright Agent including:

1. Your full contact information
2. Description of the copyrighted work
3. Direct URL(s) of the allegedly infringing content
4. A statement of good faith belief that the use is not authorized
5. Your signature (electronic or physical)

We respond to valid DMCA notices promptly and will remove or disable access to infringing material in accordance with the Digital Millennium Copyright Act.

Contact & Legal Inquiries

For questions regarding this compliance page, data subject requests, or legal matters, please contact our compliance team:

LearnFlow Legal & Compliance Department
Email: compliance@learnflow.com
Address: 123 EdTech Blvd, Suite 400, San Francisco, CA 94105
Response Time: Within 5 business days

Last Updated: November 2024