How We Use Your Information

At MetalCore Manufacturing, we are committed to handling your information with the same precision and care we apply to our engineering processes. This policy outlines how we collect, use, store, and protect your personal and business data in compliance with applicable privacy laws and industry standards.

1. Information We Collect

We only collect information necessary to fulfill our manufacturing commitments and maintain secure business relationships.

Business & Contact Information

• Company name, job title, and department
• Business email addresses and phone numbers
• Billing and shipping addresses for order fulfillment
• Payment and invoicing details (processed securely via third-party providers)

Technical & Engineering Data

• CAD files, technical drawings, and specifications submitted for quotes or production
• Material requirements and tolerance standards
• Compliance certifications and safety documentation

Usage & Communications

• Website interaction logs and cookie data (for site optimization)
• Email correspondence and support ticket history
• Survey feedback and quality improvement responses

2. How We Use Your Information

All data collected is used strictly for business operations, service delivery, and continuous improvement.

• Order Fulfillment: Processing quotes, manufacturing parts, quality inspection, and arranging logistics/delivery.
• Communication: Sending order confirmations, shipment tracking, technical clarifications, and urgent production updates.
• Account Management: Maintaining secure client portals, accessing historical orders, and managing user preferences.
• Compliance & Safety: Meeting regulatory requirements (ITAR, AS9100, ISO 9001), conducting audits, and ensuring workplace safety.
• Service Improvement: Analyzing aggregated, anonymized data to optimize production workflows and enhance digital platforms.

3. How We Share Information

We do not sell or rent your personal information. Data sharing occurs only under the following circumstances:

• Trusted Service Providers: Logistics partners, cloud hosting providers, and secure file-sharing platforms bound by strict confidentiality agreements.
• Legal & Regulatory Obligations: When required by law, court order, or government regulatory bodies to protect legal rights or public safety.
• Business Transfers: In the event of a merger, acquisition, or asset sale, with continued commitment to data protection standards.

4. Data Security & Retention

We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. This includes AES-256 encryption for data at rest, TLS 1.3 for data in transit, role-based access controls, and regular third-party security audits.

Business records are retained for a minimum of 7 years to comply with tax, warranty, and engineering traceability requirements. Upon request or contract expiration, we securely purge or anonymize data in accordance with your instructions and legal obligations.

5. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or request deletion of your personal data
• Opt out of non-essential marketing communications
• Request a copy of your data in a portable format
• Restrict or object to specific processing activities

To exercise these rights, contact our Data Protection Officer via the details below. We will respond within 30 days and may require identity verification to protect your account security.

6. Contact Us

If you have questions about this policy, how we handle your information, or wish to submit a data request, please reach out:

Policy Updates: We may update this document to reflect changes in technology, law, or business practices. Material changes will be communicated via email to registered business contacts, and the updated effective date will be displayed at the top of this page.