Support & Contact Center

Our engineering and customer success teams are standing by to assist with technical inquiries, production schedules, quality documentation, and supply chain coordination.

Submit Support Ticket Call Technical Support
Standard Response Time: < 2 Hours | Critical Production Issues: < 30 Minutes
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Phone Support

Speak directly with our support engineers. Available 24/7 for urgent production matters.

+1 (800) 555-METAL →
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Email Support

For detailed technical queries, CAD files, or formal documentation requests.

support@metalcore-mfg.com →
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Live Chat

Real-time assistance during business hours for quick questions and order status checks.

Start Chat →
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Order Tracking

Track production progress, shipping status, and delivery ETA using your PO number.

Track Shipment →
Specialized Teams

Direct Department Routing

Select the team that best matches your inquiry for faster resolution.

Technical Engineering

Tolerance verification, material selection, GD&T consultation, and CAD/CAM optimization.

CAD Support DFM Analysis First Article

Production & Supply Chain

Production scheduling, raw material availability, capacity planning, and logistics coordination.

Scheduling Raw Materials Freight

Quality & Compliance

Inspection reports, material certs, PPAP documentation, audit coordination, and root cause analysis.

CMM Reports ISO/AS9100 Material Certs

Account Management

Contract negotiations, volume pricing, master agreements, and dedicated customer success support.

Contracts Pricing Escalations
Submit a Ticket

What can we help you with?

Fill out the form below and our support team will prioritize your request based on urgency and department. All attachments are securely encrypted and stored in our customer portal.

✓ Instant ticket confirmation & tracking number
✓ Direct engineer assignment for technical queries
✓ Secure file upload for CADs, prints, and reports
✓ Email & SMS status notifications
Supported: STEP, IGES, PDF, DXF, DWG (Max 50MB)
Quick Answers

Frequently Asked Questions

Material certifications (MTRs), hardness tests, and CMM inspection reports are automatically included with each shipment. If you need them separately or require specific ASTM/AMS documentation, submit a ticket to our Quality & Compliance team with your PO number and lot codes. Digital copies are typically delivered within 24 hours.
Standard prototyping (5-10 units) typically takes 5-10 business days depending on complexity and material availability. High-volume production runs are scheduled in 4-6 week increments. Rush orders are available for an additional fee and subject to capacity. Use our online capacity checker or contact production planning for exact quotes.
Minor revisions can be accommodated if caught before CNC programming or tool setup. Once machining begins, changes may incur rework fees or require a new PO. Contact your account manager immediately, and we will assess feasibility, timeline impact, and any additional costs. Emergency engineering holds can be placed within 1 hour of contact.
Yes. MetalCore holds ISO 9001:2015 and AS9100D certifications. We maintain full material traceability, controlled documentation, and secure data handling compliant with ITAR/EAR regulations. Our Quality team can provide audit packages, process FMEAs, and control plans tailored to your compliance framework.