Updates to Our Platform Policy
Important changes to payment processing, creator verification, dispute resolution, and data privacy.
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🔍 Why We're Making These Changes
RaiseIt is committed to building a safer, faster, and more transparent crowdfunding ecosystem. As our platform grows, we must adapt to evolving payment standards, regulatory requirements, and creator needs. These updates ensure fairer outcomes for backers, clearer guidelines for creators, and stronger protection for everyone on the platform.
📌 Key Updates at a Glance
Faster Payouts
Campaign fund transfers now process in 3–5 business days, down from 14–21 days.
Enhanced Verification
Streamlined KYC checks for creators launching campaigns over $10,000.
Dispute Resolution
Revised mediation process with guaranteed 48-hour acknowledgment for all claims.
Data & Privacy
Full alignment with GDPR/CCPA and stricter third-party data sharing controls.
📖 Detailed Policy Changes
Below are the specific amendments to our Terms of Service and Platform Policy. Affected clauses are highlighted for easy reference.
- Payment Processing (Section 4.2): Funds from successfully funded campaigns will now be disbursed within 5 business days of campaign closure. Previously, processing could take up to 21 days. Platform fees remain at 5% + payment processing costs.
- Creator Identity Verification (Section 3.1): Creators must verify government-issued ID and banking details before launching campaigns exceeding $10,000. Verification typically takes 24–48 hours. Unverified accounts will be paused pending completion.
- Backer Protections & Disputes (Section 7.4): All refund requests and delivery disputes will now be acknowledged within 48 hours. RaiseIt mediation can hold funds in escrow during investigation. Fraudulent or non-compliant campaigns may have funds withheld per the revised Trust & Safety policy.
- Campaign Content Standards (Section 2.5): Stricter transparency requirements for pre-orders. Creators must clearly state manufacturing timelines, fulfillment partners, and realistic delivery windows. Vague or misleading claims will result in immediate campaign review.
- Data Privacy & Tracking (Section 9.0): We no longer sell user data to third parties. Cookie preferences and tracking consent are now granular. Users can download or delete their complete data profile at any time via Account Settings.
⚠️ Important: Campaigns launched before November 15, 2025, will continue under the previous policy terms until completion. New campaigns will automatically adopt these updated standards.
✅ What You Need to Do
Most updates require no immediate action. However, we recommend the following:
- Creators: Review your active campaigns for compliance with the new transparency standards. Update fulfillment timelines if necessary.
- Unverified Accounts: Complete the identity verification prompt in your dashboard to avoid delays.
- Backers: Check your notification preferences to ensure you receive delivery updates and dispute resolutions.
Review Your Campaign Settings
Ensure your payout details, verification status, and delivery estimates are up to date before launching.
Go to Dashboard →💬 Questions or Feedback?
We want these changes to work for our community. If you have concerns, need clarification, or spot an issue, our Trust & Safety team is here to help.
- Email: policy@raiseit.com
- Support Portal: RaiseIt Help Center
- Response Time: We aim to reply within 1 business day.
Thank you for helping us build a more transparent, efficient, and creator-first crowdfunding platform.