Shipping Policy

Thank you for shopping at ShopVista. We are committed to getting your orders to you quickly, safely, and reliably. This Shipping Policy outlines our order processing, delivery methods, timelines, and procedures for lost or damaged items. By placing an order, you agree to the terms outlined below.

1. Order Processing Times

Orders placed on weekdays before 2:00 PM EST are typically processed and shipped the same business day. Orders placed after 2:00 PM EST, on weekends, or on public holidays will be processed the following business day.

Processing time refers to the period between order placement and the handoff to our shipping carrier. This does not include transit/delivery time.

2. Shipping Methods & Rates

We offer multiple shipping options to suit your needs. Shipping costs are calculated at checkout based on your cart total, destination, and selected method.

Free Shipping Threshold: Orders over $50 qualify for free Standard Shipping within the continental US. International orders over $100 qualify for free standard international shipping.

3. Delivery Estimates

Delivery times are estimated from the date your order ships, not the date of purchase. Actual delivery may vary due to carrier delays, weather, or remote location surcharges.

• Standard: 5–7 business days
• Express: 2–3 business days
• Overnight: 1 business day (next day by 8:00 PM local time)

Delivery is typically to your doorstep or designated shipping address. Carriers do not require a signature for standard deliveries unless specifically requested.

4. International Shipping

ShopVista ships to over 150 countries worldwide. International shipping rates and delivery times vary based on the destination and customs processing.

International orders may take 7–21 business days to arrive, depending on the destination and customs clearance. We are not liable for customs delays.

5. Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number and a direct link to your carrier's tracking page. You can also view real-time tracking status in your ShopVista Account under "Order History".

Tracking updates may take 24–48 hours to activate after the initial email. If you don't see tracking info after 48 hours, please contact our support team.

6. Lost or Damaged Packages

We take great care in packaging and shipping your orders. However, if your package is marked as delivered but you haven't received it, or if items arrive damaged:

1. Check with neighbors or your local mail carrier.
2. Review the tracking information for delivery proof (photo/signature).
3. Contact our support team within 7 days of the estimated delivery date with your order number and relevant photos.

We will investigate and either reship your order or issue a full refund, depending on your preference and carrier investigation results.

7. Returns & Exchanges

If your order doesn't meet your expectations, we offer a hassle-free 30-day return policy for most items in original, unused condition. Please visit our Full Returns & Refunds Policy for detailed instructions on initiating a return, printing labels, and refund processing timelines.

Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.

8. Need Help?

Have questions about your shipping order or need assistance with a delivery issue? Our Customer Experience team is here to help.