Quick answers to common questions about our quoting and ordering process.
How long does it take to receive a quote?
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Standard quotes are typically ready within 24 business hours. For complex custom orders requiring engineering assessment, it may take 48β72 hours. Rush quotes are available for a nominal fee β just select "Rush" in the delivery timeline preference.
What is your minimum order quantity (MOQ)?
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Our MOQ for standard staples is 10,000 units (2 boxes). For custom-manufactured staples, the MOQ is typically 50,000 units. However, we're flexible and can discuss smaller trial orders for new customers. Contact us directly for special arrangements.
Do you offer free samples before placing a bulk order?
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Yes! We provide free sample kits containing our most popular staple types and sizes. For custom specifications, we can produce a small sample batch (up to 500 units) at no charge. Samples are shipped within 3β5 business days.
What payment terms do you offer?
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We offer Net 30 terms for established business accounts. New customers typically pay via wire transfer or credit card. For recurring orders, we can arrange Net 60 or purchase order terms. Volume contracts may qualify for extended payment arrangements.
Can you manufacture staples to our exact specifications?
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Absolutely. Our engineering team can produce staples in any gauge, crown width, leg length, wire composition, and coating type. Simply describe your requirements or upload technical drawings, and we'll provide a feasibility assessment with your quote.
Do you ship internationally?
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Yes, we ship to over 60 countries. We maintain warehouses in the US, Europe, and Asia for faster regional delivery. International quotes include DDP (Delivered Duty Paid) options so there are no surprise customs fees.
How are quotes priced? Is there a volume discount?
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Pricing is based on material cost, manufacturing complexity, order volume, and delivery destination. We offer tiered volume discounts β orders over 1M units receive significant savings. Our quotes clearly break down unit cost, freight, and any applicable fees so you see the full picture.
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REF: SC-2024-XXXXX
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