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Booking & Schedules
Modify dates, check-in procedures, and group assignments.
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Safety & Emergency
Protocols, first aid, evacuation plans, and guide credentials.
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Gear & Equipment
What to bring, rental options, and gear checklists per trip.
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Cancellations & Refunds
Policy details, payment plans, and dispute resolution.
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Account & Billing
Password reset, profile updates, and invoice downloads.
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Guides & Staff
Meet your team, request specific guides, or leave feedback.
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Frequently Asked Questions
Quick Answers
How far in advance should I book a trip?▾
We recommend booking at least 6–8 weeks in advance for standard trips, and 3–4 months for peak-season or guided expeditions. Early bookings often include priority scheduling and group discounts.
What is your cancellation and refund policy?▾
Cancellations made 60+ days before departure receive a full refund. 30–59 days: 50% refund. Less than 30 days: non-refundable, but we offer trip credit for future use. Weather-related cancellations are fully refunded.
Do you provide gear or do I need to bring my own?▾
Essential safety gear (ropes, harnesses, first aid, navigation) is provided. Personal items (boots, layers, sleeping bags) should be brought or rented through our partner network. Detailed checklists are emailed 4 weeks before departure.
What are your safety protocols during expeditions?▾
All guides are Wilderness First Responder certified. We maintain a 1:6 guide-to-client ratio, carry satellite communicators, conduct daily weather/terrain assessments, and have established evacuation routes for every route.
Can I modify my trip date after booking?▾
Yes, date changes are free up to 45 days before departure. Changes within 45 days incur a $75 administrative fee, subject to availability on the new date.
How do I contact a guide during my trip?▾
Your guide will provide a direct satellite phone number and daily check-in times upon arrival. For emergencies, you can reach our 24/7 dispatch line at +1 (888) 555-0199 or use the emergency beacon provided on the trip.
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Support available Mon–Fri, 8AM–6PM EST & 24/7 emergency line.