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Changes to Terms of Service

Last Updated: November 14, 2024

At Terroir Cocoa, we believe in transparency, fairness, and clear communication. This document outlines how and when we may update our Terms of Service, how you will be notified, and what rights you retain when our terms evolve.

1. Notification Process

When we make updates to our Terms of Service, we will notify you through one or more of the following methods, depending on the nature of the change and your account status:

  • Direct email to the address associated with your customer or partner account
  • Prominent notice on our website and checkout pages prior to the effective date
  • In-app or platform notifications for digital services and subscription members
  • Direct written notice from our Legal & Compliance team for wholesale, B2B, and institutional partners

We encourage you to review this page periodically, as continued use of our products, services, or platform after the effective date constitutes acceptance of the updated terms.

2. Material vs. Minor Changes

We distinguish between changes that materially affect your rights, obligations, or the scope of our services, and minor updates made for clarification, formatting, or regulatory compliance.

  • Material Changes: Require a minimum of 30 days' advance notice before becoming effective. These may include modifications to pricing structures, data privacy practices, warranty terms, or dispute resolution procedures.
  • Minor Changes: Take effect 14 days after posting, unless otherwise specified. These typically involve typographical corrections, structural reorganization, or alignment with minor legislative updates.

3. Effective Dates & Grace Periods

All updates will clearly state an effective date. If you do not agree to a material change, you retain the following options during the grace period:

  • Continue accessing previously purchased digital content under the prior terms
  • Cancel recurring subscriptions without penalty prior to the effective date
  • Request account closure with a proportional refund for unused credits or prepaid services

Please note that ongoing physical orders placed before the effective date will be fulfilled under the terms applicable at the time of purchase.

4. Historical Versions & Archives

We maintain an accessible archive of previous Terms of Service for your reference. While older versions remain available for review, only the current terms govern your relationship with Terroir Cocoa.

Date Version Summary of Changes
Nov 14, 2024 v3.2 Updated subscription cancellation policy & data retention guidelines
Jun 22, 2024 v3.1 Clarified warranty terms for artisan chocolate collections
Jan 10, 2024 v3.0 Revised dispute resolution & international shipping liability clauses
Aug 05, 2023 v2.9 Minor formatting updates & compliance alignment with updated EU e-commerce directives

To view archived terms, please contact our compliance team or visit our legal archive portal.

5. Your Rights & Acknowledgment

You have the right to:

  • Receive clear, timely notice of all material modifications
  • Access the full text of updated terms before they take effect
  • Opt out of certain services or cancel accounts without penalty during the grace period
  • Request a written explanation of how changes affect your specific use case

By continuing to access or use Terroir Cocoa products, services, or platforms after the effective date, you acknowledge that you have reviewed, understood, and agreed to the updated Terms of Service.

Questions About These Changes?

Our legal team is available to clarify any updates or assist with compliance inquiries.

Contact Legal Department

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