Privacy Policy

Terroir Cocoa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you.

• Personal Information: Name, billing/shipping address, email address, phone number, and payment details collected when you create an account, place an order, or contact us.
• Usage Data: Browser type, IP address, operating system, referring URLs, pages viewed, and timestamps collected automatically through cookies and analytics tools.
• Communication Data: Contents of messages, feedback, or support requests you send to us.

2. How We Use Your Information

We use the information collected for the following purposes:

• Processing and fulfilling your orders, including payment verification and shipment tracking.
• Communicating with you regarding orders, updates, promotions, or customer support.
• Improving our website, products, and user experience.
• Preventing fraud, ensuring security, and complying with legal obligations.
• Sending marketing communications (only with your explicit consent where required).

3. Information Sharing & Disclosure

We do not sell your personal information. We may share your data only with:

• Service Providers: Trusted third parties who assist in payment processing, shipping, email delivery, and website hosting. These partners are contractually bound to protect your data and use it only for specified services.
• Legal Requirements: When required by law, court order, or governmental request, or to protect our rights, privacy, safety, or property.

4. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including SSL encryption for data transmission, secure payment gateways compliant with PCI-DSS standards, and restricted access to personal data within our organization. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal data, including:

• Accessing, updating, or correcting your personal information.
• Requesting deletion of your data (subject to legal retention requirements).
• Opting out of marketing communications at any time via the unsubscribe link in our emails.
• Withdrawing consent where processing is based on consent.

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to verifiable requests within 30 days.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember preferences, analyze traffic, and deliver personalized content. You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

8. International Data Transfers

As a globally distributed brand, your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards, such as standard contractual clauses or equivalent legal mechanisms, are in place to protect your data in compliance with applicable privacy laws.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. When updated, we will revise the "Last Updated" date and notify you through our website or email if the changes are material. Your continued use of our services constitutes acceptance of the revised policy.