Disclaimers & Liability

01. General Disclaimer

The information provided on the Terroir Cocoa website and in our product documentation is for general informational purposes only. While we strive to maintain accuracy and timeliness, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or availability of the information contained herein.

Your use of the website and any reliance on the information provided is strictly at your own risk. Terroir Cocoa reserves the right to modify, update, or discontinue any content at any time without prior notice.

02. Product & Health Information

Our chocolate products are crafted from natural cacao beans and may contain or come into contact with common allergens including milk, nuts, soy, wheat, and gluten. While we maintain strict quality control protocols in our farm and processing facilities, cross-contamination cannot be entirely eliminated.

• Always review the ingredient list and allergen statement on product packaging before consumption.
• If you have known allergies, dietary restrictions, or health conditions, consult a qualified medical professional before consuming our products.
• Product descriptions, flavor profiles, and tasting notes are subjective and intended for general guidance. Individual sensory experiences may vary.
• Terroir Cocoa does not provide medical, nutritional, or dietary advice. Our products are not intended to diagnose, treat, cure, or prevent any disease or health condition.

03. Agricultural & Natural Variations

Cacao is an agricultural product inherently subject to natural variation. Factors such as soil composition, climate, elevation, rainfall, fermentation conditions, and harvest cycles directly impact the final product.

Terroir Cocoa does not guarantee identical sensory characteristics across different harvests or production runs. Our commitment lies in consistent quality standards, ethical sourcing, and artisanal craftsmanship rather than industrial uniformity.

04. Shipping & Temperature Sensitivity

Chocolate is highly sensitive to temperature and humidity fluctuations during transit. While we package all orders with care and include insulation materials, we cannot control external shipping conditions or carrier handling.

• Products may arrive soft, slightly melted, or show surface bloom (harmless sugar or fat crystallization) due to temperature exposure during transit.
• Temperature-related cosmetic changes do not affect product safety or quality when stored properly upon arrival.
• Customers are advised to inspect packages upon delivery and refrigerate products immediately if damage is suspected.
• Claims for temperature-related issues must be reported within 48 hours of delivery, accompanied by photographic evidence.

05. Limitation of Liability

To the fullest extent permitted by applicable law, Terroir Cocoa, its owners, employees, farmers, contractors, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your access to, use of, or inability to use our website or services.
• Any errors, omissions, or inaccuracies in website content or product information.
• Personal injury, allergic reactions, or health issues resulting from product consumption.
• Property damage or product defects, where such liability is not explicitly prohibited by law.
• Unforeseen shipping delays, loss, or damage beyond our reasonable control.

In no event shall Terroir Cocoa's total liability exceed the purchase price of the product or service giving rise to the claim.

06. Third-Party Links & Certifications

Our website may contain links to third-party websites, certification bodies, agricultural partners, or external resources. These links are provided for convenience and informational purposes only. Terroir Cocoa does not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites.

References to organic, fair trade, or sustainability certifications are based on third-party verification. Terroir Cocoa encourages customers to independently verify certification status and practices through official issuing organizations.

07. Intellectual Property & Content Usage

All text, imagery, logos, product descriptions, farm documentation, and media published on this site are the exclusive property of Terroir Cocoa or its licensed partners. Unauthorized reproduction, distribution, modification, or commercial use of our content without express written permission is strictly prohibited.

Product photography is for illustrative purposes only. Actual product appearance, packaging design, and labeling may vary due to seasonal updates, regulatory requirements, or harvest cycles.

08. Governing Law & Jurisdiction

These disclaimers and all matters arising from the use of Terroir Cocoa products and services shall be governed by and construed in accordance with the laws of the Republic of Ecuador, without regard to its conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Quito, Ecuador.

If any provision of this document is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.