Contact Information
Farm Estate
Km 12, Napo Valley Road
Ecuador 170505
Phone
Farm Office Hours
Mon β Fri: 9:00 AM β 5:00 PM (ECT)
Sat: 9:00 AM β 1:00 PM
πΊοΈ Interactive Map β’ Napo Valley, Ecuador
Send Us a Message
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Reach the Right Team
Wholesale & B2B
Custom orders, bulk pricing, and restaurant/retail partnerships.
Email Wholesale βFAQ
Standard international shipping typically takes 7-12 business days. We ship from Ecuador via expedited courier with real-time tracking. All chocolate is packaged with temperature control to preserve quality during transit.
To ensure a quality experience and respect our farming operations, all estate visits must be booked at least 5 business days in advance. Walk-ins are rarely accommodated due to limited guide availability and biosecurity protocols.
Yes! We specialize in branded corporate chocolate boxes, bulk wholesale orders, and custom packaging. Reach out to our B2B team at wholesale@terroircocoa.com with your requirements and timeline.
Due to the perishable nature of chocolate, we cannot accept returns on opened products. If your order arrives damaged or melted, please email us within 48 hours with photos, and we'll issue a full replacement or refund.