Policy & Compliance Updates

Transparent tracking of all changes to our Terms of Service, Privacy Policy, SLA commitments, security protocols, and billing structures. We notify you before any changes take effect.

🕒 Last updated: December 12, 2024
12Dec 2024
Privacy

Enhanced Data Processing Controls & Subprocessor Transparency

Updated our privacy framework to include granular data residency controls, expanded subprocessor disclosure lists, and explicit opt-in mechanisms for AI-assisted infrastructure optimization.

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05Nov 2024
SLA & Reliability

Uptime Guarantee Expansion to 99.999% for Enterprise Tiers

We are elevating our Enterprise SLA to a 99.999% uptime guarantee, accompanied by revised credit compensation tables, expanded maintenance windows notification protocols, and new multi-region failover requirements.

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22Oct 2024
Security

Zero-Trust Network Architecture & Mandatory MFA for Console Access

Implementation of a zero-trust network model across all control planes. Multi-factor authentication is now mandatory for all account administrators, with SAML 2.0 SSO requirements for enterprise deployments.

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15Sep 2024
Billing

Transparent Overage Pricing & Pro-Rated Resource Scaling

Billing policy updated to eliminate hard cutoffs for bandwidth and storage overages. All overages are now billed pro-rata at transparent rates with real-time alerts at 80%, 90%, and 100% utilization thresholds.

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08Aug 2024
Terms of Service

Acceptable Use Policy Revision & AI/ML Workload Guidelines

Clarified acceptable use policies for GPU instances, introduced specific guidelines for AI/ML training workloads, and updated data sovereignty clauses to comply with emerging EU regulatory frameworks.

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19Jul 2024
Privacy

GDPR & CCPA Compliance Addendum for Managed Services

New compliance addendum detailing data processing agreements, right-to-erasure execution timelines, cross-border transfer mechanisms, and automated DPA generation for all managed database and storage products.

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