Official changelog, regulatory adjustments, and important notices regarding Cup Source’s terms, privacy commitments, and operational standards.
🔒 Privacy & Data Protection
Effective: January 15, 2025
Cup Source continues to prioritize the security of your business data, payment information, and personal details in compliance with GDPR, CCPA, and international data protection standards.
UpdatedJan 15, 2025
Enhanced Data Retention & Deletion Procedures
We’ve streamlined our data lifecycle management. Customer records are now automatically archived after 24 months of inactivity and permanently purged after 36 months, unless required by tax or legal obligations.
New annex detailing data processors used for logistics, payment gateways, and CRM systems, including regional storage locations and security certifications.
Our commercial terms govern wholesale agreements, minimum order quantities, payment schedules, and liability frameworks for B2B partners.
RevisedFeb 01, 2025
Payment Terms & Invoice Net-30 Adjustment
Eligible accounts now qualify for Net-30 payment terms after 90 days of consistent ordering. Late payment fees remain at 1.5% monthly, with automatic reminders at Day 25 and Day 32.
Cup Source is committed to reducing environmental impact through certified materials, transparent sourcing, and continuous lifecycle improvements.
NewMar 10, 2025
PFAS-Free & Compostable Material Mandate
All paper cups, bowls, and PLA-lined products are now guaranteed PFAS-free. We’ve transitioned 100% of our standard inventory to ASTM D6400 / EN 13432 certified compostable alternatives.
Domestic freight now includes verified carbon offsetting through reforestation and renewable energy projects. International shipments will follow by Q3 2025.
Clear guidelines on delivery windows, freight handling, damage reporting, and return authorization for wholesale inventory.
UpdatedFeb 20, 2025
Extended Damage Claim Window
Reportable freight damage or shortages must now be submitted within 7 business days of delivery (previously 5). Claims include photo documentation and packing slip verification.
All returns require an approved RMA number. Unapproved shipments will be refused at the warehouse. Restocking fees apply to non-defective returns at 15%.