Submit a Claim — Cup Source

Claim Details

Complete all required fields to submit your claim request.

First Name *

Last Name *

Email Address *

Phone Number

Company Name *

Order Number *

Found in your order confirmation email

Claim Type *

Date of Issue

Quantity Affected

Description of Issue *

Supporting Documents

📎

Click to upload or drag and drop

PNG, JPG, PDF up to 10MB each (max 5 files)

I certify that the information provided is accurate and agree to the Claims Policy and Terms of Service. *

Our team will respond within 1–2 business days.

✅

Claim Submitted Successfully

Thank you for submitting your claim. Our team is reviewing your request.

CS-CLAIM-000000

A confirmation has been sent to your email. You can expect a response within 1–2 business days.

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📞 Need Immediate Help?

If your issue is urgent, contact our support team directly:

✉️

Email
claims@cupsource.com

📱

Phone
1-800-555-1234

💬

Live Chat
Start a conversation

📋 Claim Types

Damaged Products Items arrived broken, dented, or compromised

Incorrect Items Wrong product, size, or design received

Missing Items Order incomplete or partially shipped

Quality Issue Product does not meet specifications

Billing / Refund Overcharged, duplicate charge, or refund request

📦 Track Your Claim

Already submitted a claim? Check its status using your claim reference number.

Track Claim Status

Frequently Asked Questions

Find quick answers to common claims-related questions.

How long does the claims process take? +

Most claims are reviewed within 1–2 business days. Resolution times vary depending on the claim type — refunds are typically processed within 5–7 business days after approval.

What documentation do I need? +

Please include photos of damaged or incorrect items, your order number, and a detailed description. The more evidence you provide, the faster we can resolve your claim.

What is the claims deadline? +

Claims must be submitted within 14 days of delivery for damaged or incorrect items, and within 30 days for quality-related issues.

Can I get a replacement instead of a refund? +

Yes! For eligible claims, we offer replacement shipments at no additional cost. Simply indicate your preference in the claim description or contact our team directly.