We stand behind every order. If you receive damaged, defective, or incorrect products, follow our streamlined claims process for a swift resolution. Our team is dedicated to maintaining your operational continuity.
All claims must be reported within 7 business days of delivery. Claims for missing items must be reported within 48 hours. Please retain all packaging for inspection if requested.
Check your Purchase Order (PO) number and packing slip. Verify the items received against the invoice details.
Take clear photographs of the damaged goods, packaging, and any visible defects. Include batch codes where applicable.
Complete the claim form below with your account details, order info, and attachments. We acknowledge receipt within 24 hours.
Our team reviews your claim and issues credits, replacements, or refunds. Standard processing time is 3-5 business days.
Claims with clear photos, batch codes, and accurate quantities are typically approved within 24 hours. Incomplete claims may delay resolution by 2-3 days.
Please fill out the details below. Fields marked with * are required.
Most claims with complete documentation are reviewed within 24-48 hours. Once approved, credits are issued to your account or replacements are shipped within 3-5 business days.
Claims may be denied if outside the 7-day window, missing evidence, or due to damage caused after delivery. You can appeal a decision by contacting support with additional evidence within 5 days of denial.
Generally, no. For damaged or defective goods, we do not require returns unless specifically requested for quality investigation. Please retain samples for 14 days in case we need them.
For urgent operational issues, yes. Call our support line at 1-800-555-0199. For standard claims, we recommend using the form above to ensure all details and evidence are captured accurately.