Frequently Asked Questions & Support

Our standard MOQ is 1,000 units per SKU for stock items. For custom-printed products, the MOQ starts at 5,000 units. Contact our sales team for flexible arrangements on larger wholesale accounts.

Yes! We provide tiered pricing that scales with volume. Orders over 10,000 units receive 8–12% off MSRP, and 25,000+ units qualify for custom wholesale rates. Request a quote to see your personalized pricing.

We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, wire transfer, and Net-30 terms for approved business accounts. All payments are processed securely through PCI-compliant systems.

Stock items are processed and shipped within 24–48 hours of payment confirmation. Custom-printed orders require 7–14 business days for production, followed by 3–5 days for transit depending on your location.

Yes, we ship to over 45 countries. International rates are calculated at checkout based on weight and destination. DDP (Delivered Duty Paid) options are available for commercial accounts.

Absolutely. Once your order ships, you’ll receive an email with a tracking number and carrier details. You can also view real-time status in your customer dashboard under "My Orders".

We accept high-resolution PDF, AI, EPS, or PNG files at 300 DPI. Please provide artwork in CMYK color mode with 0.125" bleed on all sides. Our design team can also help prepare your files free of charge.

One-time plate/setup fees apply depending on the number of colors and product type (typically $150–$300 per color). This fee is waived on orders exceeding 20,000 units.

We provide digital mockups within 2 business days for approval. Physical proof sets are available for an additional fee and 3–4 day turnaround, recommended for large-scale custom runs.

We offer fully compostable PLA-lined cups, bagasse bowls, and recycled fiber packaging. Each product page clearly labels certifications like BPI, FSC, and FDA food-grade compliance.

Yes. All products are FDA-compliant, BPA-free, and manufactured in ISO 9001 certified facilities. We can provide Certificates of Analysis (CoA) and compliance documentation upon request.