How can we help you?

Once your order ships, you'll receive a confirmation email with a tracking number and carrier link. You can also log into your account and visit the "Order History" section to see real-time status updates.

For standard wholesale pricing, orders typically start at 500 units per SKU. Custom-branded items require a minimum of 2,500 units. Contact our sales team for flexible options tailored to your business size.

We guarantee product quality. If you receive damaged or defective items, please photograph the damage and contact support within 7 days of delivery. We'll issue a replacement or refund at no extra cost.

Custom printing typically requires 10–14 business days after artwork approval. Rush production (5–7 days) is available for an additional fee. Artwork must be submitted in vector format (AI, EPS, or high-res PDF).

Yes, qualified businesses can apply for net-30 or net-60 payment terms after 90 days of consistent ordering. Apply through your account dashboard or contact our billing department to verify eligibility.

Most of our paper products are certified compostable (ASTM D6400). We clearly label recyclable and compostable items on each product page. Always check local facility capabilities before disposal.