All pricing exceptions and custom order modifications must be reviewed and approved by the Cup Source Sales Operations team. Standard catalog items ordered at listed prices do not require exceptions.
Standard Pricing Tiers
Before requesting an exception, please review our standard volume tiers. Exceptions are generally reserved for quantities exceeding Tier 4 or requiring non-standard manufacturing processes.
| Volume Tier | Order Range (Units) | Price Modifier | Lead Time |
|---|---|---|---|
| Tier 1: Startup | 1,000 – 4,999 | List Price (100%) | 5-7 Business Days |
| Tier 2: Growth | 5,000 – 14,999 | 92% of List | 5-7 Business Days |
| Tier 3: Scale | 15,000 – 49,999 | 85% of List | 4-6 Business Days |
| Tier 4: Enterprise | 50,000+ | Custom Quote Required | Negotiable |
Common Pricing Exceptions
🚀 Rush Orders
When standard lead times (5-7 days) cannot be met. Expedited production and shipping apply.
Surcharge: +15% to 40%Applied based on urgency (48hr vs 72hr turnaround).
🏭 Custom Specs
Non-standard dimensions, materials, or structural modifications not in the standard catalog.
Setup Fee: $500 - $2,500One-time tooling fee may apply. MOQs may increase.
🎨 Complex Branding
Full wrap printing, foil stamping, or embossing beyond standard 1-3 color spot print.
Setup Fee: $150+Additional printing plates and registration time required.
📦 Volume Overrides
Competitive matching or contract pricing for recurring orders exceeding Tier 4 volumes.
Discount: Case-by-CaseRequires signed annual volume commitment.
🔗 Bundled Sets
Custom SKUs combining cups, lids, and sleeves into proprietary bundles.
Discount: Up to 10%Savings applied to the total bundle value.
🔄 Material Substitution
Switching materials (e.g., PLA to Paperboard) to lower costs or meet sustainability goals.
Price: AdjustedPricing reflects raw material cost delta.
Request an Exception
Complete the form below to submit a request for pricing adjustment, custom specifications, or rush fulfillment. Our team typically responds within 1-2 business hours.
Frequently Asked Questions
How long does approval take?
Simple pricing overrides usually take 24 hours. Complex custom specs requiring engineering review may take 3-5 business days.
Can I combine exceptions?
Yes. For example, a bulk order can also include custom branding. We will provide a consolidated quote reflecting all adjustments.
Are there MOQs for exceptions?
Custom specs and complex branding often have higher Minimum Order Quantities to offset setup costs. We will clarify this during the review process.
Do rush fees apply to shipping?
Rush fees cover production acceleration. Expedited shipping costs (e.g., Overnight Air) are calculated separately at checkout or on the quote.