How can we help you?
Search our knowledge base, browse categories, or reach out to our support team for personalized assistance.
Account & Profile
Manage your login, update personal info, or adjust privacy settings.
Billing & Plans
Subscription changes, invoices, refunds, and payment methods.
Therapy Sessions
Scheduling, rescheduling, joining calls, and therapist matching.
App & Technical Help
Installation, updates, notifications, and troubleshooting.
Mental Health Resources
Guided tools, coping strategies, and educational materials.
Crisis & Emergency
Immediate support resources and emergency contact information.
Frequently Asked Questions
Quick answers to common questions about using SereneMind.
How do I schedule my first therapy session?
After completing your wellness assessment, navigate to the "Sessions" tab and click "Book Appointment". You can view available times, select a therapist, and confirm your session instantly. You'll receive a calendar invite and reminder 24 hours before.
Can I change or cancel my subscription anytime?
Yes. Go to Account Settings > Billing > Manage Subscription. You can upgrade, downgrade, or cancel at any time. Cancellations take effect at the end of your current billing cycle, and you'll retain access until then.
Is my therapy session confidential?
Absolutely. All sessions are conducted through encrypted, HIPAA-compliant video/voice channels. Your data is never shared with third parties. Our therapists are bound by strict professional confidentiality standards.
What if I'm experiencing a mental health crisis?
SereneMind is not designed for emergency or crisis intervention. If you or someone you know is in immediate danger, please contact emergency services or a crisis hotline immediately. See our crisis resources below for instant support options.
How do I report a technical issue with the app?
Open the app, go to Settings > Help & Support > Report an Issue. You can describe the problem, attach screenshots, and our technical team will respond within 24 hours. You can also email support@serenemind.com.
Are SereneMind therapists licensed professionals?
Yes. Every therapist on our platform is a licensed, accredited mental health professional with verified credentials. We conduct thorough background checks and ongoing supervision to ensure the highest standard of care.
Still need help?
Our support team is available to assist you through multiple channels.