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We ship worldwide. Domestic orders typically arrive within 3-5 business days. International shipping takes 7-14 business days depending on customs clearance. All orders include tracking information sent to your email once dispatched.

Store your chocolate in a cool, dry place at 60-68°F (15-20°C) away from direct sunlight and strong odors. Avoid refrigeration, as condensation can cause sugar bloom. Properly stored, our bars maintain peak quality for 12-18 months.

Yes! We partner with cafes, restaurants, and retailers worldwide. Bulk orders of 50+ bars qualify for wholesale pricing. Contact our B2B team at wholesale@terroircocoa.com with your requirements, and we'll prepare a custom quote within 24 hours.

Most of our dark chocolate bars (70% and above) are naturally vegan and dairy-free. However, our milk chocolate and white chocolate varieties contain dairy. All products are made in a facility that processes tree nuts, so we cannot guarantee a nut-free environment. Check individual packaging for full allergen information.

We welcome visitors to our Napo Valley estate! Farm tours run Tuesday through Saturday and include a plantation walk, fermentation house visit, and tasting session. Book directly through our website or email tours@terroircocoa.com. Advanced notice of 2 weeks is recommended.

Due to the perishable nature of chocolate, we cannot accept returns on opened products. However, if your order arrives damaged or defective, please contact us within 48 hours with photos, and we'll issue a full refund or replacement at no cost.