Exchange Policy

Our Commitment to Quality

At Cup Source, we take pride in delivering premium wholesale drinkware and packaging solutions. While our quality control processes are rigorous, we understand that occasional issues can arise. This policy outlines how we handle exchanges for defective, damaged, or incorrectly shipped products.

Exchange Eligibility

To qualify for an exchange, your order must meet the following criteria:

• Timeframe: Requests must be submitted within 30 days of the original delivery date.
• Condition: Items must be unused, unopened, and in their original wholesale packaging.
• Defects: Manufacturing defects, damage during transit, or incorrect items shipped qualify for exchange regardless of usage (provided they are returned within 60 days).
• Documentation: Clear photos or videos of the issue are required to initiate the process.

Non-Exchangeable Items: Custom-branded products (unless a defect is confirmed), clearance/sale items, perishable components, and products modified after delivery.

How to Initiate an Exchange

1. Contact Support: Reach out to our dedicated B2B support team via email at exchanges@cupsource.com or call 1-800-555-0198.
2. Provide Details: Include your order number, item SKU, quantity, and photos of the issue.
3. Receive RMA: Our team will issue a Return Merchandise Authorization (RMA) number and provide prepaid return shipping labels for eligible claims.
4. Ship Return: Package the items securely and drop off at the designated carrier location. Retain the tracking receipt.
5. Receive Replacement: Once we inspect and approve the return, we will ship your replacement items within 3-5 business days at no additional cost.

Shipping & Restocking Fees

• Defective/Damaged/Incorrect Orders: Cup Source covers all return shipping costs. No restocking fees apply.
• Preference Changes/Overstock: Customer is responsible for return shipping. A 15% restocking fee may apply if items are not in resalable condition.
• Expedited Replacement Shipping: Available for an additional fee upon request.

Contact & Support

Have questions about this policy or need assistance with an exchange? Our wholesale account managers are here to help.

This Exchange Policy is subject to change at any time. Continued use of Cup Source's wholesale services constitutes acceptance of the updated terms. For complete legal agreements, refer to our Terms of Service and Privacy Policy.