Resources & Support Center

Find product specifications, sustainability reports, design templates, shipping guides, and answers to common questions.

Spec Sheet

Thermal Double-Wall Cup Specifications

Complete technical details for our 8oz–20oz insulated paper cups, including BTU ratings, wall thickness, and lid compatibility charts.

PDF β€’ 1.2 MB Download β†’
Guide

Understanding Compostable vs. Recyclable

A clear breakdown of ASTM D6400 and EN 13432 certifications, how to properly dispose of our biodegradable cups, and local facility compatibility.

Read β€’ 5 min Read Guide β†’
Template

Custom Logo Setup Guide & Templates

Download AI, EPS, and PDF templates with bleed lines, safe zones, and color profiles (Pantone/CMYK) for seamless custom printing.

ZIP β€’ 4.5 MB Download β†’
Logistics

Bulk Order Shipping & Lead Times

Standard vs. express shipping options, pallet configurations, warehouse pickup locations, and real-time tracking integration for B2B accounts.

Read β€’ 4 min View Details β†’
Spec Sheet

PET Cold Cup & Dome Lid Matrix

Compatibility chart for clear PET cups, vented dome lids, and straw sizes. Includes crush-test data and stacking ratios for optimal shipping.

PDF β€’ 0.9 MB Download β†’
Video

Our Zero-Waste Manufacturing Initiative

Watch how Cup Source recycles 94% of production scrap, uses solar-powered facilities, and partners with local tree-planting programs.

Video β€’ 3:45 Watch β†’
Tool

3D Cup Mockup Generator

Upload your artwork and instantly preview how it will look on our full product line. Export high-res renders for marketing or client approval.

Web App β€’ Free Launch Tool β†’
Policy

Quality Guarantee & Return Policy

Step-by-step process for reporting damaged shipments, manufacturing defects, or labeling errors. Includes photo requirements and RMA instructions.

Read β€’ 3 min Read Policy β†’

Frequently Asked Questions

What is the minimum order quantity for custom-printed cups? +
Our standard MOQ for full-color custom printing starts at 5,000 units. For single-color logos or spot prints, we can accommodate orders as low as 2,000 units. Contact our sales team for private-label or micro-brand runs.
Do you offer free samples before placing a bulk order? +
Yes! We provide complimentary sample kits containing our top-selling cups, bowls, lids, and sleeves. Samples ship within 2 business days. A small shipping fee applies for international addresses.
Are your compostable cups compatible with home compost bins? +
Our home-compostable line is certified to meet ASTM D6868 standards and will break down in home compost conditions within 180 days. However, our commercial compostable cups require industrial facility temperatures (50–60Β°C) for optimal degradation.
How long does production take for custom orders? +
Standard custom production turnaround is 7–10 business days after artwork approval. Rush production (3–5 days) is available for an expedited fee. All timelines exclude shipping transit.
Do you provide certificates of analysis or food safety compliance docs? +
Absolutely. Every product batch includes a Certificate of Compliance (CoC). FDA, LFGB, and BPA-free test reports are available in your client portal upon request. We maintain ISO 9001 and FSC chain-of-custody certifications.

Can't Find What You're Looking For?

Our B2B support team is available Monday–Friday, 8am–6pm EST. Get personalized product recommendations, custom quotes, or technical assistance.

Contact Support β†’