Billing & Payment Support

You can update your payment method at any time by logging into your dashboard, navigating to Settings > Billing > Payment Methods. Click "Add New Card" or edit existing details. Changes take effect immediately for future invoices.

Invoices are generated automatically on the 1st of every month for annual plans, and weekly for pay-as-you-go credits. They are sent to the email address on file and available in your dashboard under Billing > Invoices.

If a payment fails, we'll retry automatically over 3 business days. If it continues to fail, your account will be temporarily paused. Update your payment details to resume service without interruption. No late fees are charged.

Yes! You can upgrade or downgrade at any time from your billing settings. Upgrades take effect immediately with prorated charges. Downgrades apply at the end of your current billing cycle. Unused credits roll over when upgrading.

Credits are non-refundable once purchased, but they remain active on your account until used. If you cancel your subscription, remaining credits will expire 30 days after cancellation. Contact support if you need a prorated adjustment for service outages.

All invoices and receipts are available as PDFs. Go to Billing > Transaction History and click the download icon next to any payment. You can also enable automatic PDF delivery via email in your notification preferences.

We accept all major credit/debit cards (Visa, Mastercard, Amex), PayPal, and wire transfers for enterprise plans. All transactions are encrypted and processed securely through Stripe. Invoices for enterprise clients can also be paid via Net-30 terms.

You can cancel anytime from Settings > Billing > Manage Subscription. Your access will continue until the end of the current billing period. No cancellation fees apply. You'll retain access to your job postings and analytics for 14 days post-cancellation.