FAQ & Support Center

We recommend booking at least 3-6 months in advance, especially for peak season trips (June-September) or highly limited group sizes. Early bird discounts are typically available 4+ months ahead.

All guided expeditions include professional leadership, accommodations/camping gear, meals as specified in the itinerary, local transport, permits, and emergency evacuation insurance. Flights and personal travel insurance are not included.

All guides are certified in Wilderness First Response (WFR) and carry satellite communicators. We conduct thorough risk assessments, provide mandatory pre-trip briefings, and maintain a 1:8 guide-to-guest ratio for remote expeditions.

We provide all group equipment (tents, stoves, ropes, etc.). You'll receive a detailed personal gear list after booking. We also offer a premium rental package for sleeping bags, hiking boots, and cold-weather layers.

Full refund if cancelled 90+ days prior. 50% refund between 60-89 days. 25% credit toward future trips between 30-59 days. No refunds within 30 days unless covered by our partner travel insurance.

If we must cancel due to safety concerns, weather, or low registration, you'll receive a 100% refund or full credit for a future expedition. We'll notify you at least 48 hours before departure and assist with rebooking.