Global Delivery Overview
Terroir Cocoa ships to over 80 countries across six continents. We partner with premium logistics providers to guarantee your chocolate arrives in perfect condition, regardless of distance or climate. All orders are processed within 1-2 business days from our estate in Ecuador's Napo Valley.
Worldwide Coverage
We ship to North America, Europe, Asia-Pacific, Middle East, Africa, and Latin America with dedicated carrier networks.
Climate-Controlled Packaging
Every international order includes insulated liners, temperature-regulating gel packs, and moisture barriers to protect against heat and humidity.
Fully Insured & Tracked
All shipments are insured against loss or damage. Real-time GPS tracking is provided from our facility to your doorstep.
Shipping Zones & Delivery Times
Delivery estimates begin after your order has been processed and handed to our carrier. Transit times may vary during peak seasons or due to customs clearance.
| Shipping Zone | Regions Covered | Estimated Delivery | Standard Rate |
|---|---|---|---|
| Zone 1 | North America (US, Canada, Mexico) | 4–7 business days | $12.00 USD |
| Zone 2 | Europe & UK | 5–9 business days | $18.00 USD |
| Zone 3 | Asia-Pacific (JP, AU, NZ, KR, SG) | 7–12 business days | $22.00 USD |
| Zone 4 | Latin America & Caribbean | 6–10 business days | $15.00 USD |
| Zone 5 | Middle East, Africa & Rest of World | 10–15 business days | $25.00 USD |
* Orders over $150 USD qualify for free expedited international shipping. Expedited delivery (2–5 days) is available at checkout for an additional fee where supported.
🍫 Chocolate-Specific Shipping Protocols
Chocolate is sensitive to heat and temperature fluctuations. To guarantee quality, we implement the following for all international orders:
- Temperature Regulation: Gel packs are calibrated to your destination's average transit temperature.
- Moisture Protection: Food-grade desiccants and airtight inner wrapping prevent blooming or humidity damage.
- Seasonal Adjustments: During summer months (May–Sept), we automatically upgrade packaging to premium thermal insulation.
- Weekend Handling: Orders are timed to avoid sitting in distribution centers over weekends to minimize heat exposure.
Customs, Duties & Taxes
International shipments may be subject to import duties, VAT, GST, or customs clearance fees imposed by your country. Terroir Cocoa declares all orders accurately as "Artisan Chocolate for Personal Use" with precise value documentation.
📜 Customs Documentation
We provide commercial invoices, certificate of origin, and ingredient declarations to streamline customs processing.
💰 Duty Responsibility
Import taxes are the responsibility of the recipient. We do not pre-collect duties unless your country requires DDP (Delivered Duty Paid) shipping.
🚫 Restricted Countries
We cannot ship to embargoed nations or regions with strict agricultural import restrictions without prior licensing.
Frequently Asked Questions
We stand behind every bar. If your chocolate arrives compromised due to heat or transit damage, contact us within 48 hours of delivery with photos. We'll replace the order at no cost or issue a full refund.
Absolutely. Once your order ships, you'll receive an email with a tracking number linked to our carrier's global portal. You'll receive SMS/email updates at key transit milestones.
Yes, we ship to US P.O. Boxes and APO/FPO addresses via USPS and military mail channels. Delivery times may be extended to 10–18 business days depending on the destination.
All bars are crafted fresh and ship within 5 days of production. Our chocolate has a minimum shelf life of 12 months from the printed date. We recommend storing in a cool, dry place (15–18°C / 59–64°F) for optimal flavor.
Yes. If you place multiple orders within 24 hours, contact our support team with your order numbers. We'll consolidate them into a single climate-controlled shipment and refund excess shipping costs.
Need Help With Your Shipment?
Our logistics team is available Monday–Friday, 8:00 AM – 6:00 PM (ECT) to assist with tracking, customs, or special delivery requests.
Contact Shipping Support