Privacy Policy

Information We Collect

We may collect the following types of information when you interact with our services:

• Personal Information: Name, email address, phone number, mailing address, and property details you provide when requesting estimates, scheduling consultations, or entering into service agreements.
• Project Information: Details about your carpentry needs, including project scope, timelines, budgets, architectural drawings, permits, and site photographs.
• Technical Data: IP address, browser type, device information, referring URLs, and pages visited when using our website, collected automatically via standard web server logs.
• Payment Information: If you make deposits or payments online, financial details are processed securely through PCI-compliant third-party payment processors. We do not store full credit card numbers or sensitive billing data on our servers.

How We Use Your Information

We use the collected information to:

• Prepare accurate quotes, estimates, and project proposals tailored to your specific requirements.
• Schedule site visits, consultations, material deliveries, and project milestones.
• Communicate with you regarding project updates, change orders, invoices, and customer support.
• Improve our website functionality, service offerings, and overall client experience.
• Comply with legal obligations, including local building codes, contract law, tax regulations, and insurance requirements.
• Send occasional newsletters, seasonal maintenance tips, or promotional materials (only with your explicit consent, which you may withdraw at any time).

Information Sharing & Disclosure

TimberCraft Pro does not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers & Subcontractors: Trusted tradespeople, material suppliers, architectural consultants, or legal/financial advisors who assist in delivering your project, all bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order, subpoena, or government regulation, or to protect the rights, property, or safety of TimberCraft Pro, our clients, employees, or the public.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of company assets, your information may be transferred as part of that transaction, with continued contractual privacy protections.

Cookies & Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze site traffic, remember your preferences, and serve relevant content. You can control or disable cookie settings through your browser preferences. Please note that disabling cookies may affect certain website functionalities, such as form autofill or preference retention.

Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (TLS/SSL), secure file storage, access controls, and regular security audits. While no electronic system is completely immune to breaches, we continuously monitor and update our security measures to maintain the highest level of protection.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access, review, correct, or request deletion of your personal information.
• Restrict or object to certain processing activities, including marketing communications.
• Request data portability in a commonly used, machine-readable format.
• Withdraw consent for data collection at any time without affecting the legality of prior processing.
• Lodge a complaint with a relevant data protection authority if you believe your rights have been violated.

To exercise these rights, please contact us using the information provided in the Contact Us section below. We will respond to verified requests within the timeframe required by applicable law.

Children’s Privacy

Our services and website are directed to adults and commercial clients. We do not knowingly collect personal information from children under the age of 13 (or the applicable age of consent in your jurisdiction). If we become aware that we have inadvertently collected such data, we will take prompt steps to verify and delete it. Parents or guardians who believe their child has provided personal information should contact us immediately.

Third-Party Links

This website may contain links to external sites, such as lumber suppliers, design software partners, trade associations, or local government permitting portals. We are not responsible for the privacy practices, content, or security of these third-party websites. We encourage you to review their respective privacy policies before providing any personal information.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements. Updated versions will be posted on this page with a revised "Last Updated" date. Material changes will be communicated via email to registered clients or through a prominent notice on our homepage. Your continued use of our services following the effective date constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Compliance Officer: