Shipping & Delivery Policy

Processing Times

All orders are prepared fresh and shipped directly from our Ecuadorian estate and fulfillment center. We take care to ensure every bar is properly tempered and protected for transit.

⏱ Order Processing

Orders placed before 2:00 PM (EST) on business days are typically processed and shipped the same day. Orders placed after 2:00 PM or on weekends/holidays will be processed on the next business day. Processing usually takes 1–2 business days.

Shipping Options & Costs

We partner with reliable carriers to deliver your chocolate with care. Shipping rates are calculated at checkout based on weight, destination, and selected service.

Service	Delivery Window	Cost	Tracking
Standard Ground	5–7 Business Days	$6.99	✓ Yes
Priority Express	2–3 Business Days	$12.99	✓ Yes
Overnight	Next Business Day	$24.99	✓ Yes
Free Shipping	5–7 Business Days	$0.00	✓ Yes

🎁 Free Shipping Threshold

Enjoy complimentary Standard Ground shipping on all domestic orders over $75. International free shipping applies to orders over $150.

International Shipping

We ship to over 40 countries worldwide. International orders are dispatched via express courier to minimize transit time and temperature exposure.

Delivery Time: 7–14 business days depending on destination and customs processing
Duties & Taxes: May apply upon arrival in your country. These are the responsibility of the recipient and are not included in shipping costs.
Restricted Items: Chocolate is generally permitted worldwide, but please check your local customs regulations before ordering.
Packaging: All international shipments include insulated packaging and cooling elements to protect against heat during transit.

Tracking Your Order

Once your order ships, you'll receive an automated email with a tracking number and direct link to monitor its journey. You can also view tracking details anytime in your account dashboard under "Order History".

Carriers typically take 24 hours to update tracking information after pickup. If you don't receive a tracking email within 48 hours of shipping, please contact our support team.

Address Changes & Cancellations

⚠️ Important Notice

We begin processing orders immediately to ensure freshness. Once an order moves to the "Processing" or "Shipped" status, address changes or cancellations cannot be guaranteed.

To request a change or cancellation, please contact us within 2 hours of placing your order. We will do our best to accommodate your request before it leaves our facility.

Damaged, Lost, or Missing Items

We carefully package every order, but occasionally transit can cause issues. If your package arrives damaged or items are missing:

Take photos of the packaging and affected items
Do not discard the original packaging
Contact our support team within 48 hours of delivery
We will promptly arrange a replacement or full refund

For lost packages, please allow 7–10 business days for carrier confirmation before filing a claim. We will assist you throughout the resolution process.

Frequently Asked Questions

Do you ship to P.O. Boxes?

Yes, we ship to P.O. Boxes via Standard Ground and Priority Express. However, Overnight delivery is not available for P.O. Boxes as it requires a physical street address for signature confirmation.

What if I'm not home when the package arrives?

Carriers will typically leave packages in a secure location or require a signature for Overnight shipments. If a signature is required and you're unavailable, the carrier will leave a notice with instructions to reschedule delivery or pick up from a local depot.

How is the chocolate protected during hot weather?

During warmer months, we include insulated packaging and temperature-control elements in all shipments. We also partner with carriers that prioritize faster transit routes to minimize heat exposure. If you're expecting extreme heat, we recommend selecting Priority or Overnight shipping.

Can I request a gift receipt?

Absolutely. Simply add a note at checkout or contact our team before your order ships. We'll include a complimentary gift card with your message and exclude pricing information from the packing slip.

Do you offer expedited shipping for large wholesale orders?

Yes. Wholesale and bulk orders (50+ units) qualify for customized logistics solutions, including freight shipping, scheduled deliveries, and dedicated account support. Please contact our wholesale team for a tailored quote.