Privacy Policy
At Terroir Cocoa, your privacy is as important as the quality of our cacao. This policy outlines how we collect, use, and protect your personal information when you visit our website or purchase our products.
Information We Collect
We collect information you provide directly, such as:
- Name and contact information (email, phone number)
- Shipping and billing addresses
- Payment information (processed securely via third-party providers)
- Order history and preferences
- Communications with our customer support team
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate order updates and shipping notifications
- Send marketing communications (only with your explicit consent)
- Improve our website and product offerings
- Respond to your inquiries and provide customer support
Data Protection: We never sell or share your personal information with third parties for marketing purposes. Your data is encrypted and stored securely in compliance with GDPR and local regulations.
Your Rights
You have the right to access, correct, or delete your personal data at any time. To exercise these rights, please contact us at privacy@terroircocoa.com.
Terms of Service
By accessing or using the Terroir Cocoa website and purchasing our products, you agree to the following terms and conditions.
Eligibility
You must be at least 18 years of age or have parental consent to make purchases on our website. By placing an order, you represent and warrant that you meet this requirement.
Product Descriptions
We strive for accuracy in all product descriptions, flavor notes, and specifications. However, as cacao is a natural product, slight variations in appearance and flavor may occur between batches. These variations do not constitute a defect.
Pricing
All prices are listed in USD and include applicable taxes where required. Terroir Cocoa reserves the right to modify prices at any time without prior notice. Prices are final at the time of order placement.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use.
Shipping & Delivery
Because chocolate is a delicate, temperature-sensitive product, we take great care in packaging and shipping to ensure your order arrives in perfect condition.
Shipping Methods
- Standard Shipping: 5-7 business days (Free on orders over $75)
- Expedited Shipping: 2-3 business days
- Express Shipping: Next business day (available for select regions)
Temperature Control
During warmer months (May–September), all orders are shipped with insulated packaging and cooling packs to protect against heat damage. We ship only on weekdays to avoid deliveries sitting in transit over weekends.
Signature Required: To ensure safe delivery, all orders require a signature upon receipt. Please ensure someone is available to accept the package.
International Shipping
We ship to select international destinations. Customs duties and import taxes are the responsibility of the customer and are not included in the shipping cost.
Returns & Refunds
Your satisfaction is our priority. However, due to the nature of food products, our return policy is structured to comply with food safety regulations.
Food Safety Policy
Once a chocolate bar has been opened or if the packaging seal is broken, the product cannot be returned for health and safety reasons. Please inspect your order upon receipt.
Damaged or Defective Products
If your order arrives damaged, melted (due to our error), or incorrect, please contact us within 48 hours of delivery with photos of the damage and your order number. We will issue a full refund or send a replacement at no cost.
Refund Processing
Approved refunds are processed within 5-7 business days and will be credited to the original payment method.
No-Risk Guarantee: If you are not completely satisfied with the flavor or quality of our chocolate, contact us within 30 days. We will make it right—whether through a refund, credit, or replacement.
Cookie Policy
Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content.
Types of Cookies
- Essential Cookies: Required for website functionality (e.g., cart management, login).
- Analytics Cookies: Help us understand how visitors interact with our site.
- Marketing Cookies: Used to deliver relevant advertisements (only with consent).
Managing Cookies
You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.
Sustainability & Ethical Sourcing
Sustainability is not just a policy for us—it is the foundation of our heritage. As a family-owned farm since 1987, we are committed to nurturing the land and the people who cultivate cacao.
Fair Trade & Wages
Every farmer and worker on our estate receives a living wage that exceeds fair trade standards. We provide comprehensive healthcare, education support, and profit-sharing programs.
Organic Farming
Our cacao is grown without synthetic pesticides, herbicides, or fertilizers. We use natural compost, companion planting, and integrated pest management to maintain soil health and biodiversity.
Reforestation
For every cacao tree harvested, we plant five native trees. To date, we have restored over 250,000 trees to the Napo Valley ecosystem, supporting local wildlife and carbon sequestration.
Carbon Neutral Operations
Our farm runs on 100% renewable energy from solar and hydro sources. We offset 100% of our supply chain emissions through verified reforestation and community projects.
Wholesale Terms
For chefs, retailers, and distributors interested in carrying Terroir Cocoa, please review our wholesale terms.
Order Minimums
Wholesale orders must meet a minimum value of $500 USD. Custom orders and private labeling are available for orders over $5,000.
Payment Terms
New wholesale accounts require payment upfront via bank transfer or credit card. Established accounts may qualify for NET-30 terms after a credit review.
Lead Times
Standard wholesale orders ship within 7-10 business days. Custom production orders require 4-6 weeks lead time.
For wholesale inquiries, please email wholesale@terroircocoa.com.