Privacy Policy

At Terroir Cocoa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, purchase from us, or engage with our services. Please read this policy carefully.

1. Information We Collect

We collect information in the following ways:

a) Personal Information

When you make a purchase, create an account, or contact us, we may collect:

• Full name and contact information (email, phone number, shipping/billing address)
• Payment details (processed securely via Stripe/PayPal; we do not store full credit card numbers)
• Order history and product preferences

b) Usage & Technical Data

Automatically collected through cookies and server logs, including:

• IP address, browser type, and operating system
• Pages visited, time spent on site, and referral sources
• Device identifiers and location data (general)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and customer support
• Send transactional emails (order confirmations, shipping updates, invoices)
• Improve our website, products, and customer experience
• Send marketing communications (only with your explicit consent; you may unsubscribe anytime)
• Prevent fraud and ensure compliance with applicable laws
• Respond to your inquiries and provide personalized farm tour scheduling

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: Trusted partners who assist in operating our website, processing payments, delivering packages, and analyzing data. These partners are contractually bound to protect your information.
• Legal Requirements: When required by law, court order, or to protect the rights, property, or safety of Terroir Cocoa, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionalities.

5. Data Security

We implement industry-standard security measures, including SSL encryption, secure payment gateways, and restricted access to personal data. While no method of transmission over the internet is 100% secure, we strive to protect your information using commercially acceptable means.

6. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access, correct, or delete your personal information
• Object to or restrict certain data processing
• Data portability (request a copy of your data)
• Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@terroircocoa.com. We will respond within 30 days.

7. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top will indicate when changes were made. Continued use of our website after modifications constitutes acceptance of the updated policy.